EXPANDED SCOPE
FOR
CALL
CENTER MANAGER OC 1,2,3,4,5
JUSTICE
COURT DIRECTOR OC 2,3,4,5,
SENIOR
TRAFFIC COURT SPECIALIST PR 1,3,4,5
TRAFFIC
COURT SUPERVISOR PR 1,2,3,4,6
1.
CUSTOMER SERVICE - These questions
test for knowledge of techniques used to interact with other people, to gather
and present information, and to provide assistance, advice and effective
customer service in a courteous and professional manner. Questions will cover
such topics as understanding and responding to people with diverse needs,
perspectives, personalities, and levels of familiarity with agency operations,
as well as acting in a way that both serves the public and reflects well on
your agency.
2.
PREPARING WRITTEN
MATERIAL
- These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or
three sentences followed by four restatements of the information. You must then
choose the best version. For other questions, you will be
given paragraphs with their sentences out of order. You must then
choose, from four suggestions, the best order for the sentences.
3.
UNDERSTANDING AND
INTERPRETING WRITTEN MATERIAL - These questions test for the ability to
understand and interpret written material. You will be
presented with brief reading passages and will be asked questions about
the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen
to know about the topic.
4.
OFFICE MANAGEMENT - These questions
test for knowledge of the principles and practices of planning, organizing and
controlling the activities of an office and directing those performing office
activities so as to achieve predetermined objectives
such as accomplishing office work within reasonable limits of time, effort and
cost expenditure. Typical activities may include but will not be restricted to: simplifying and improving procedures, increasing office
efficiency, improving the office work environment and controlling office
supplies.
5.
SUPERVISION - These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates; implementing
procedural change; increasing efficiency; and dealing with problems of
absenteeism, morale, and discipline.
6.
WORKING WITH
OFFICE RECORDS
- These questions test your ability to work with office records. The test
consists of two or more sets of questions, each set concerning a different
problem. Typical record keeping problems might involve the organization or
collation of numerical data from several sources; maintaining a record system
using running balances; or completion of a table summarizing data using totals,
subtotals, averages and percents. You should bring
with you a hand-held battery- or solar-powered calculator for use on this test.
You will not be permitted to use the calculator
function of your cell phone.
The
New York State Department of Civil Service has not prepared a test guide for
this examination. However, candidates may find information in the publication
'General Guide to Written Tests' helpful in preparing for this test. This
publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS RECOMMENDED
5/14/22