EXPANDED SCOPE
FOR
MEDICAL
RECORDS CLERK OC 1, 2, 3, 4, 5
MORGUE CLERK OC 2, 3, 6, 7
MORTGAGE TAX CLERK PR 1, 2, 3, 5, 8
PHOTOCOPY MACHINE OPERATOR II OC & PR 2, 6, 9, 5
PRINT SHOP SUPERVISOR PR 2, 5, 6, 9
SCHOOL ATTENDANCE AIDE OC 2, 3, 6, 7
TAX HISTORY CLERK PR 1, 2, 3, 5, 8
1. CODING/DECODING INFORMATION - These questions
test for the ability to follow a set of coding rules. Some questions will
require you to code information by converting certain information into letters
or numbers. Other questions will require you to decode information by
determining if the information that has already been converted into letters or
numbers is correct. Complete directions will be provided; no previous knowledge
of or training in any coding system is required.
2. NAME AND NUMBER CHECKING - These questions
test for the ability to distinguish between sets of words, letters, and/or
numbers that are almost exactly alike. Material is usually presented in two or
three columns, and you will have to determine how the entry in the first column
compares with the entry in the second column and possibly the third. You will
be instructed to mark your answers according to a designated code provided in
the directions.
3. UNDERSTANDING AND INTERPRETING WRITTEN
MATERIAL
- These questions test for the ability to understand and interpret written
material. You will be presented with brief reading passages and will be asked
questions about the passages. You should base your answers to the questions only on what is presented in the
passages and not on what you may
happen to know about the topic.
4. MEDICAL TERMINOLOGY - These questions
test for knowledge of words, phrases, and abbreviations used in medical
diagnosis and therapy. Questions may cover such topics as diseases, symptoms,
pharmaceuticals, medical specialties, anatomy, treatment modalities, medical
supplies, and medical equipment. Prefixes and suffixes used in medical
terminology may also be included.
5. SUPERVISION - These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
6. OPERATIONS WITH LETTERS AND NUMBERS - These questions
test for skills and abilities in operations involving alphabetizing, comparing,
checking and counting. The questions require you to follow the specific
directions given for each question which may involve alphabetizing, comparing,
checking and counting given groups of letters and/or numbers.
7. CUSTOMER SERVICE - These questions
test for knowledge of techniques used to interact with other people, to gather
and present information, and to provide assistance, advice and effective
customer service in a courteous and professional manner. Questions will cover
such topics as understanding and responding to people with diverse needs,
perspectives, personalities, and levels of familiarity with agency operations,
as well as acting in a way that both serves the public and reflects well on
your agency.
8. WORKING WITH OFFICE RECORDS - These questions
test your ability to work with office records. The test consists of two or more
sets of questions, each set concerning a different problem. Typical record
keeping problems might involve the organization or collation of numerical data
from several sources; maintaining a record system using running balances; or
completion of a table summarizing data using totals, subtotals, averages and percents. You should
bring with you a hand-held battery - or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.
9. KEEPING SIMPLE INVENTORY RECORDS - These questions
test for the ability to follow instructions in keeping simple inventory records
of different materials received and distributed from a central location. The
ability to add, subtract, multiply, and divide will be required. You may have
to compute total costs from quantities (number of units) and cost or price per
unit. Knowledge of specific record keeping systems and techniques will not be
needed.
Test guide: The New York State Department
of Civil Service has not prepared a test guide for this examination. However,
candidates may find information in the publication 'General Guide to Written
Tests' helpful in preparing for this test. This publication is available on
line at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS RECOMMENDED