EXPANDED SCOPE

 

FOR

 

             MEDICAL RECORDS CLERK OC                                                                                                                     1, 2, 3, 4, 5

             MORGUE CLERK OC                                                                                                                                          2, 3, 6, 7

             MORTGAGE TAX CLERK PR                                                                                                                           1, 2, 3, 5, 8

             PHOTOCOPY MACHINE OPERATOR II OC & PR                                                                                       2, 6, 9, 5

             PRINT SHOP SUPERVISOR PR                                                                                                                         2, 5, 6, 9

             SCHOOL ATTENDANCE AIDE OC                                                                                                                   2, 3, 6, 7

             TAX HISTORY CLERK PR                                                                                                                                 1, 2, 3, 5, 8

 

1.      CODING/DECODING INFORMATION - These questions test for the ability to follow a set of coding rules. Some questions will require you to code information by converting certain information into letters or numbers. Other questions will require you to decode information by determining if the information that has already been converted into letters or numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system is required.

 

2.      NAME AND NUMBER CHECKING - These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

 

3.      UNDERSTANDING AND INTERPRETING WRITTEN MATERIAL - These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

 

4.      MEDICAL TERMINOLOGY - These questions test for knowledge of words, phrases, and abbreviations used in medical diagnosis and therapy. Questions may cover such topics as diseases, symptoms, pharmaceuticals, medical specialties, anatomy, treatment modalities, medical supplies, and medical equipment. Prefixes and suffixes used in medical terminology may also be included.

 

5.      SUPERVISION - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

 

6.      OPERATIONS WITH LETTERS AND NUMBERS - These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

 

7.      CUSTOMER SERVICE - These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

 

8.      WORKING WITH OFFICE RECORDS - These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery - or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

 

9.      KEEPING SIMPLE INVENTORY RECORDS - These questions test for the ability to follow instructions in keeping simple inventory records of different materials received and distributed from a central location. The ability to add, subtract, multiply, and divide will be required. You may have to compute total costs from quantities (number of units) and cost or price per unit. Knowledge of specific record keeping systems and techniques will not be needed. 

 

 

Test guide: The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.

 

USE OF CALCULATORS IS RECOMMENDED