86-473
SUFFOLK COUNTY
EMERGENCY COMPLAINT OPERATOR (SPANISH SPEAKING)
CIVIL SERVICE OPPORTUNITIES
http://www.suffolkcountyny.gov/Departments/Civil-Service
·
LAST FILING DATE: DECEMBER 20, 2023
·
WRITTEN TEST DATE: JANUARY 27, 2024
·
COUNTY ANNUAL
SALARY $42,360
·
GRADE 16
SPECIFICATION # 0166
All statements made on the application may be verified and the backgrounds of successful candidates
are subject to investigation by the appointing authority.
APPLICATION PROCESSING FEE and FEE WAIVER
The application
processing fee is $40. Application may be made
via the internet at www.suffolkcountyny.gov/Departments/Civil-Service. Payment must be made
by VISA or MasterCard credit card and there will be an additional convenience
fee of $1.95. An acknowledgement of
receipt of application will be sent to all internet
applicants via e-mail. A separate application and processing fee are required
for each examination (identified by examination number) for which you are
applying. The application
processing fee is non-refundable and non-transferable.
The application
processing fee may be waived for Suffolk County residents who are veterans,
active duty military, members of the reserves or National Guard, auxiliary
police, firefighters, members in good standing of a local fire district or
ambulance company, members of a Volunteer Fire Department or Volunteer
Emergency Medical Services Agency Explorers programs, volunteer CERT members
and members of the Suffolk County Police Explorers program. The fee may also be waived if you are unemployed and primarily
responsible for the support of a household and for recipients of Medicaid, SSI,
Public Assistance or those in a training program under the Job Training
Partnership Act/Workforce Investment Act administered by a state or local
social service agency. Applicants should complete the “Request for Application
Fee Waiver and Certification” form online. All claims for application fee
waiver are subject to verification.
VACANCIES
The eligible list for this title will be used to fill future vacancies in the Suffolk County
Police Department.
DUTIES
An employee in this class receives
emergency phone calls and relays messages by typing them into a computer
terminal or printing them on message cards.
Work differs from that of an Emergency Complaint Operator in that a
position in this class requires proficiency in both the Spanish and English
languages. The incumbent must elicit
complete information from complainants who are frequently hysterical, and
transmit this information to a police dispatcher through use of a computerized
dispatch system. The employee may also
receive non-emergency calls for police assistance. Work is performed in
accordance with standard police procedures, and is supervised by a supervising
officer of the Police Department. Does
related work as required.
MINIMUM QUALIFICATIONS
Graduation from a standard senior high
school or possession of a high school equivalency diploma.
Necessary Special Requirements
Candidates must be free of any speech,
hearing or vision defects which would impair their
functioning in this position. The job assignment
may require attainment of New York State Police Information Network (NYSPIN)
certification within (1) month of appointment; employees must maintain this
certification while employed in this title.
SCOPE OF THE EXAMINATION
The
examination for this position will consist of five parts:
I. The
written test will cover knowledge, skills, and/or abilities in such
areas as:
1.
Coding/decoding
information;
2.
Name
and number checking;
3.
Understanding
and interpreting written material;
4.
Following
directions (maps);
5.
Retaining
and comprehending spoken information from calls for emergency services*.
* This
section of the written test is audio-based and uses two media: booklet(s) and audio CS. After each call is played,
candidates will read questions in the test booklet(s) and answer them on a
standard answer sheet)
Note:
The use of calculators is allowed for this
examination.
Note:
The New York State Department of Civil Service has not prepared a test
guide for this examination. However, candidates may find information in the
publication ‘General Guide to Written Tests’ helpful in preparing for this
test. This publication is available online at: https://www.cs.ny.gov/testing/testguides.cfm.
II. The keyboard performance test will be
administered at a later date to candidates who pass
the written test. The test will be given
on a personal computer (PC) and consists of three (3) parts; each proceeded by
a separate practice session. This is a
keyboard performance test, designed to test your ability to enter common forms
of the information with which emergency telecommunicators
deal in fire services, police services, and emergency medical services settings. Each candidate for the performance test will be sent more detailed information prior to the
test. Your rating on this test will be based on the amount of information you enter and on
the accuracy of your entries. In order
to pass this test you must enter data at a rate of at least 6,000 keystrokes
per hour (which is the equivalent to typing approximately 20 words per minute),
with an accuracy rate of at least 97.5%.
Waiver Policy: You may qualify
for a waiver of the keyboard performance portion of the examination if you took
and passed the Emergency Dispatcher Keyboard Performance Test for Public Safety
Dispatcher I or Emergency Complaint Operator
administered by the Suffolk County Department of Human Resources, Personnel and
Civil Service.
Re-test Policy: Candidates who fail the keyboard performance
test will be rescheduled for one (1) re-test at a later date.
III. The Spanish language proficiency test
(Speaking) will be administered as the needs of the
service require. Candidates receiving passing scores on the written and
keyboard performance tests will be contacted to take the qualifying (pass or
fail) Spanish language proficiency test designed to evaluate the candidate’s
ability to converse in the Spanish language at a level appropriate for the
position(s) being filled. (A candidate
may qualify for a waiver of the Spanish proficiency test if he/she passed a
comparable or higher level Spanish language proficiency test administered by
the Suffolk County Department of Human Resources, Personnel and Civil Service.)
IV. & V. Candidates who pass the written and keyboard performance
tests will be called for the qualifying
medical/physical and personality/psychological evaluations as the needs of
the service require. (Medical standards
are on page 4 of this announcement)
Candidates must pass all parts of the
examination in order to be eligible for appointment. Rank on the eligible list
will be determined by the written test scores only, plus veteran’s credits if
applicable.
NOTES
1.
Should it become necessary to amend any
part of this announcement, the Department of Human Resources, Personnel and
Civil Service reserves the right to make such amendment on the Department’s web
page without notification to applicants.
The most current copy of this announcement is available during the
filing period at www.suffolkcountyny.gov/Departments/Civil-Service.
2. Expanded Description of the examination subtests.
3.
Candidates
who apply for this examination and who have not heard from the Suffolk County
Department of Human Resources, Personnel and Civil Service by January 24,
2024 are advised to contact the Department before
the written test date at (631) 853-5500.
N.Y.S.
DATE
PREPARED: October 30, 2023
GENERAL CONDITIONS OPEN-COMPETITIVE
ANNOUNCEMENT
1.
Application
may be made using the Suffolk County Application for
Employment (Forms CS-205A and CS-205B).
2.
Applicants
may complete a “Request for Application Fee Waiver and Certification” form and
submit it with Forms CS-205A and CS-205B.
3.
Unless
otherwise stated, candidates must meet the minimum qualifications by the date
of the written test, or last filing date in the case of training and experience
evaluations. Unless otherwise stated
part-time experience will be pro-rated.
4.
Candidates
found ineligible to compete in the written examination may appeal to the
Department of Human Resources, Personnel and Civil Service for reconsideration
prior to the written test date appearing on this announcement. Appeals received on or after the announced
written test date will not be considered.
5.
Candidates
who fail the examination, or who fail to appear for the examination as
scheduled, will be eliminated from further
consideration for purposes of this competition.
Unless otherwise specified, the final rank order of the eligible list
will be determined on the basis of the score received
on the written test, plus veterans’ credits where appropriate.
6.
Eligible
applicants will be notified when and where to appear for examination. If an application is rejected, due notice
will be sent.
7.
Unless
specifically prohibited by the examination instructions, candidates are permitted to use quiet, hand-held, solar or
battery-powered calculators. Devices
with typewriter keyboards, spell-checker, personal digital assistant, address
books, language translators, dictionaries and any similar devices are prohibited.
8.
When
the examination is prepared and rated by the Suffolk County
Department of Human Resources, Personnel and Civil Service, the
provisions of the Suffolk County Civil Service Rules dealing with the rating of
examination will apply.
9.
When
the written examination is prepared and rated by the New York State Department
of Civil Service in accordance with Section 23-2 of the Civil Service Law, the
provisions of the New York State Civil Service Rules and Regulations
which deal with the rating of examination will apply.
10.
The
eligible list established as a result of this
examination will remain in force for at least one year and may be extended by
the Department of Human Resources, Personnel and Civil Service for a maximum of
four years. Changing conditions may make
it necessary to certify to future vacancies at higher or lower salaries than
those announced.
11.
Information
regarding eligibility for veterans’ credits appears on the open-competitive
application form.
12.
Pursuant
to Section 85-a of the Civil Service Law, children of firefighters and police
officers killed in the line of duty shall be entitled to receive an additional
ten points added to a passing score attained in a competitive examination for
original appointment in the same municipality in which his or her parent
served. If you are qualified to
participate in this examination, and you are the child of a firefighter or
police officer killed in the line of duty, please so notify us in writing when
you submit your application for examination.
A candidate claiming such credit must submit appropriate documentation
to verify eligibility to receive these additional credits before the eligible
list is established.
No additional credits will be granted after the
eligible list is established.
13.
Inquiries
may be made as to character and ability and all
statements made by candidates are subject to verification. Some employers may require the candidate to be fingerprinted and to pass a background investigation.
14.
Candidates
must be medically, physically and psychologically capable of performing the
duties of the job. Candidates who are appointed to positions in the Suffolk County service may
be required to pass qualifying medical and/or physical and/or psychological
evaluations.
15.
Residency
is not required for taking any examinations.
However, some jurisdictions, such as schools, libraries, etc., give
hiring preference to residents. Some
towns also require employees to establish residency within the township. For employment in a Suffolk County
Department, with only limited exceptions set forth in Suffolk County Law,
residency within Suffolk County is required within five years of employment
with the county. In any case in which residency preference is given, the
appointee(s) must meet a specific residency standard as defined in the Civil
Service Rules.
16.
Saturday
Sabbath Observers and handicapped persons:
If special arrangements for testing are required, indicate this on your
application.
17.
No
smoking is permitted in the building or on the grounds
of the examination site.
18.
If
you will be on active military duty with the armed forces of the United States
on the date of this test, please contact the Suffolk County Department of Human
Resources, Personnel and Civil Service before the last filing date appearing on
this announcement for alternate test date information.
19.
Multiple Examinations Scheduled for the
Same Day: If you have applied to take a
written test announced by either one or several local jurisdictions (county,
town, city) scheduled to be held on the same test date as this written test,
you must notify each of the local jurisdictions no later than two weeks before
the test date, so they can make arrangements for taking all tests at one test
site. All examinations for positions in State
government will be held at a State examination
center. If you have any questions,
please call the Suffolk County Department of Human Resources, Personnel and
Civil Service at (631) 853-5500.
20.
For
information regarding a weather-related cancellation of this examination, please
refer to our website at www.suffolkcountyny.gov/Departments/Civil-Service
and click on the “Weather Related Exam Cancellations” link. Civil Service Announcements are shown at the bottom of that page. Also check News 12
Long Island for notice of cancellation of this examination: NEWS 12 LONG ISLAND, TV CHANNEL 12 or at
their website: www.news12.com.
Suffolk County
Department of Human Resources, Personnel and Civil Service
725 Veterans
Memorial Hwy.
William J. Lindsay
County Complex, Bldg. # 158
P.O. Box 6100
Hauppauge, NY 11788-0099
Phone: (631) 853-5500
SUFFOLK COUNTY OFFICE OF EMPLOYEE MEDICAL REVIEW
PHYSICAL AND MEDICAL REQUIREMENTS
EMERGENCY COMPLAINT OPERATOR (SPANISH SPEAKING)
Vision: Candidates must have vision correctable to
20/40 binocular for distance and reading.
Candidates must be able to recognize color traffic lenses (yellow).
Hearing: Single hearing levels should not exceed 25
decibels (DB) at either 500, 1000 and 2000 Hz nor exceed 30 DB at 3000 Hz
frequencies in each ear. For abnormal
testing results between 4000 and 6000 Hz frequencies, further refined audiological evaluation is recommended. Use of one hearing aid is
permitted provided the other ear is within normal standards. Candidates with a hearing aid, at their own
expense, must provide evidence from a licensed audiologist that their aid meets
the stipulated manufacture’s standards using functional gain or real ear
measurements.
Speech: Candidates must be free of speech impediment which would interfere with the ability to
communicate clearly.
Cardiovascular
Health: Candidate must be free of chronically
disabling conditions that would interfere with the performance of required
duties; uncontrolled high blood pressure will be restricted pending
remediation.
Respiratory
Health: The respiratory system must be free of
chronic disabling conditions that would interfere with the candidate’s ability
to perform the essential functions of the position.
Endocrine
& Metabolic: Candidates having a condition or disorder will be evaluated on a case-by-case assessment including
control of disorder, and the presence and severity of symptoms and/or
complications. Ability to perform shift work and overtime will
be assessed.
Neurological
Health: Candidates must be free of neurological
disorders that interfere with the candidate’s ability to perform the essential
functions of the position. Candidates
with epilepsy or seizure disorders must provide evidence of one-year seizure
free history with or without drug control.
Musculoskeletal
Health: Candidates must have manual dexterity to
operate computer and manual equipment and must be free of any impairment that
would interfere with the ability to perform the essential functions of the
position.
Gastrointestinal
Health: Candidates must be free of gastrointestinal
disorders or deformities that would interfere with the performance of job duties.
Mental
Health: Candidates must be free of mental illness,
serious emotional disturbance or nervous disorders, drug dependence or abuse
that would interfere with the performance of their duties.
General
Medical Statement: Candidates must be free of any medical
condition, including alcohol abuse, and/or psychiatric disorder
which would jeopardize the safety and health of the public and/or other
employees or would clearly interfere with the ability to perform the essential
functions of the position. Candidates
found to be abusing legal or illegal drugs will be
disqualified.
* The physical and medical requirements
are subject to change.
11/2023