8-0529
SUFFOLK COUNTY
TECHNICAL SUPPORT REPRESENTATIVE
CIVIL SERVICE OPPORTUNITIES
http://www.suffolkcountyny.gov/civilservice
·
LAST FILING DATE: DECEMBER 19, 2018
·
WRITTEN TEST DATE: JANUARY 26, 2019
·
USUAL ANNUAL
SALARY $31,212 - $36,369
·
SALARIES VARY BY
JURISDICTION
SPECIFICATION # 0529
All
statements made on the application may be verified and
the backgrounds of successful candidates are subject to investigation by the
appointing authority.
APPLICATION PROCESSING FEE and FEE WAIVER
The application processing fee is $40.
Application may be made via the internet at www.suffolkcountyny.gov/civilservice. Payment must be made
by VISA or MasterCard credit card and there will be an additional convenience
fee of $1.95. An acknowledgement of
receipt of application will be sent to all internet
applicants via e-mail. Application may also be made using the Suffolk County application for
employment (Forms CS-205A and CS-205B).
Make your check or money order payable to the Suffolk County Department
of Civil Service. Do not send cash. Please indicate the examination title and the
last four digits of your social security number on the face of your check or
money order. A separate application and
processing fee are required for each examination (identified by examination
number) for which you are applying. The application processing fee is non-refundable and
non-transferable.
The application
processing fee may be waived for Suffolk County residents who are
veterans, auxiliary police, volunteer firefighters, volunteer EMTs, volunteer
CERT members and members of the Suffolk County Police Explorers program. The
fee may also be waived if you are unemployed and
primarily responsible for the support of a household and for recipients of
Medicaid, SSI, Public Assistance or those in a training program under the Job
Training Partnership Act/Workforce Investment Act administered by a state or local
social service agency. Internet applicants should complete the “Request for
Application Fee Waiver and Certification” form on-line. All other applicants
should complete a “Request for Application Fee Waiver and Certification” form
and submit it with your application (Forms CS-205A and CS-205B). All claims for application fee waiver are
subject to verification.
VACANCIES
The eligible list for this title will be used to fill current and future vacancies for this
title in non-county jurisdictions under the jurisdiction of the Suffolk County
Department of Civil Service. There are
currently two vacancies; one each in the Longwood
Central School District and the Southampton Union Free School District.
DUTIES
An employee in this class responds to user
requests for assistance and serves as the liaison between users and
technicians. Responsibility may be
included for documentation of reported occurrences and follow-up to resolve
problems either by direct action or referral to the
correct area of responsibility. The
incumbent recommends alternative procedures to users whenever appropriate and
may utilize application software in a test environment to gain further
expertise. Work is performed under general
supervision; and is reviewed by administrative supervisors through conferences,
observations, periodic reports and the effectiveness of operation. Does related work as required.
MINIMUM QUALIFICATIONS
Graduation from a standard senior high
school or possession of a high school equivalency diploma and one (1) year of
experience in an information technology environment which has included
diagnosing and/or tracking and resolving end-user problems.
Notes:
Additional education* from a college with federally-authorized
accreditation or registration by NY State, which includes three (3) credits per
year in information technology or computer science, may be substituted for all
experience.
Coursework in information technology**
from a non-degree-granting computer training institution may be accepted based
upon credit hour equivalence.
*Please attach to the application a copy
of your college transcript(s) which must have your
name, college name, and date of graduation printed on it by the
institution. Grade reports, incomplete
transcripts and other similar documents are unacceptable. **Please attach to
the application a copy of your coursework in information technology from a
non-degree-granting computer training institution.
SCOPE OF THE EXAMINATION
The written test will cover
knowledge, skills, and/or abilities in such areas as:
1.
Understanding
and interpreting written material;
2.
Usage
of the computer, including the application of basic hardware and software;
3.
Maintaining
records.
NOTES
1.
Should
it become necessary to amend any part of this announcement, the Civil Service
Department reserves the right to make such amendment on the Department’s web
page without notification to applicants.
The most current copy of this announcement is available during the
filing period at www.suffolkcountyny.gov/civilservice.
2.
Candidates
who apply for this examination and who have not heard from the Suffolk County
Department of Civil Service by January 23, 2019 are advised to
contact the Civil Service Department before the written test date at 853-5500.
3.
You
can view your room assignment and exam site on our home page at www.suffolkcountyny.gov/civilservice
under “Candidate Exam Room Assignment Search” seven days prior to the
examination date.
LOCAL
DATE
PREPARED: November 2, 2018
DATE AMENDED: November
8, 2018
GENERAL CONDITIONS OPEN-COMPETITIVE
ANNOUNCEMENT
1.
Candidates
must submit Suffolk County Application forms.
Applications are available at the Suffolk County Department of Civil
Service in Hauppauge and at the Riverhead County Center display, or by sending
a stamped, self-addressed 9 ½” x 4” envelope for each title to: Suffolk County Department of Civil Service,
P.O. Box 6100, Hauppauge, NY 11788-0099.
2.
Applications
postmarked after midnight of the last filing date may not be
considered eligible for this examination.
3.
Unless
otherwise stated, candidates must meet the minimum qualifications by the date
of the written test, or last filing date in the case of training and experience
evaluations. Unless otherwise stated
part-time experience will be pro-rated.
4.
Candidates
found ineligible to compete in the written examination may appeal to the
Department of Civil Service for reconsideration prior to the written test date
appearing on this announcement. Appeals
received on or after the announced written test date
will not be considered.
5.
Candidates
who fail the examination, or who fail to appear for the examination as
scheduled, will be eliminated from further
consideration for purposes of this competition.
Unless otherwise specified, the final rank order of the eligible list
will be determined on the basis of the scores received
on the written test, plus veterans’ credits where appropriate.
6.
Eligible
applicants will be notified when and where to appear for examination. If an application is rejected, due notice
will be sent.
7.
Unless
specifically prohibited by the examination instructions, candidates are permitted to use quiet, hand-held, solar or battery
powered calculators. Devices with
typewriter keyboards, spell-checker, personal digital assistant, address books,
language translators, dictionaries and any similar devices are
prohibited.
8.
When
the examination is prepared and rated by the Suffolk County
Department of Civil Service, the provisions of the Suffolk County Civil
Service Rules dealing with the rating of examination will apply.
9.
When
the written examination is prepared and rated by the New York State Department
of Civil Service in accordance with Section 23-2 of the Civil Service Law, the provisions
of the New York State Civil Service Rules and Regulations
which deal with the rating of examination will apply.
10.
The
eligible list established as a result of this
examination will remain in force for at least one year and may be extended by
the Civil Service Department for a maximum of four years. Changing conditions may make it necessary to
certify to future vacancies at higher or lower salaries than those announced.
11.
Information
regarding eligibility for veterans' credits appears on the open-competitive
application form.
12.
Pursuant
to Section 85-a of the Civil Service Law, children of firefighters and police
officers killed in the line of duty shall be entitled to receive an additional
ten points added to a passing score attained in a competitive examination for
original appointment in the same municipality in which his or her parent
served. If you are qualified to
participate in this examination, and you are the child of a firefighter or
police officer killed in the line of duty, please so notify us in writing when
you submit your application for examination.
A candidate claiming such credit must submit appropriate documentation
to verify eligibility to receive these additional credits before the eligible
list is established.
No additional credits will be granted after the
eligible list is established.
13.
Inquiries
may be made as to character and ability and all
statements made by candidates are subject to verification. Some employers may require the candidate to be fingerprinted and to pass a background investigation.
14.
Candidates
must be medically, physically and psychologically capable of performing the
duties of the job. Candidates who are appointed to positions in the Suffolk County service may
be required to pass qualifying medical and/or physical and/or psychological
evaluations.
15.
Residency
is not required for taking any examinations.
However, some non-county jurisdictions, such as schools, libraries,
etc., give hiring preference to residents.
Some Towns also require employees to establish residency within the
Township. For employment in a Suffolk
County Department, with only limited exceptions set forth in Suffolk County
Law, residency within Suffolk County is required throughout employment with the
County. In any case
in which residency preference is given, the appointee(s) must meet a specific
residency standard as defined in the Civil Service Rules.
16.
Saturday
Sabbath Observers and handicapped persons:
If special arrangements for testing are required, indicate this on your
application.
17.
No
smoking is permitted in the building or on the grounds
of the examination site.
18.
If
you will be on active military duty with the armed forces of the United States
on the date of this test, please contact the Suffolk County Department of Civil
Service before the last filing date appearing on this announcement for
alternate test date information.
19.
Multiple Examinations Scheduled for the
Same Day: If you have applied to take a
written test announced by either one or several local jurisdictions (county,
town, city) scheduled to be held on the same test date as this written test,
you must notify each of the local jurisdictions no later than two weeks before
the test date, so they can make arrangements for taking all tests at one test
site. All examinations for positions in State
government will be held at a State examination
center. If you have any questions please
call the Suffolk County Department of Civil Service at (631) 853-5500.
20.
For
information regarding a weather related cancellation of this examination, please
refer to our website at www.suffolkcountyny.gov/civilservice click on the
“Weather Related Exam Cancellations” link.
Civil Service Announcements are shown at the
bottom of that page. The following
stations will broadcast notice of cancellation:
WALK PATCHOGUE 97.5 FM
WBAB BABYLON 102.3 FM
WBLI BABYLON 106.1 FM
WLNG SAG HARBOR
92.1 FM
WBZO FARMINGDALE 103.1 FM
WRCN MEDFORD 103.9 FM
NEWS
12 LONG ISLAND TV CHANNEL 12 website:
www.news12.com
SUFFOLK COUNTY DEPARTMENT OF CIVIL SERVICE
Announcements and Applications Also
Available At
SUFFOLK COUNTY
DEPARTMENT OF CIVIL SERVICE
725 VETERANS
MEMORIAL HWY.
WILLIAM J LINDSAY
COUNTY COMPLEX, BLDG. #158 Information Display Unit,
P.O. BOX 6100,
HAUPPAUGE, NY 11788-0099 Phone:
853-5500 County Center, Riverhead