EXPANDED SCOPE
FOR
INFORMATION
SERVICES PROJECT MANAGER PR 1,2,3,4
NETWORK
AND SYSTEMS COORDINATOR OC & PR 1,2,3,4,5
PRINCIPAL
OFFICE APPLICATIONS SPECIALIST PR 1,2,3,6,7
SENIOR
OFFICE APPLICATIONS SPECIALIST OC & PR 1,3,6,7
1. PREPARING WRITTEN
MATERIAL-
These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or three sentences followed by
four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with their sentences out of
order. You must then choose, from four suggestions, the best order for the
sentences.
2. ADMINISTRATIVE
TECHNIQUES AND PRACTICES- These questions test for a knowledge of
management techniques and practices used in directing or assisting in directing
a program component or an organizational segment. Questions cover such areas as
interpreting policies, making decisions based on the context of the position in
the organization, coordinating programs or projects, communicating with
employees or the public, planning employee training, and researching and
evaluating areas of concern.
3. SUPERVISION- These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
4. PROJECT MANAGEMENT- These questions
are designed to test for techniques and concepts of project management. They
may cover, but not necessarily be confined to, management of systems
development, management by objectives, project scheduling and control
techniques (e.g., PERT), characteristics of organizations and of the systems
life cycle, and the development of data processing standards.
5. SYSTEMS ANALYSIS
AND DESIGN-
These questions test for techniques and concepts of computer systems analysis
and design. They cover such subjects as feasibility and applications studies,
systems development tools and software, the systems life cycle, types of
systems (e.g., client/server, Web-based), controls, and systems documentation,
testing, and implementation.
6. PRINCIPLES OF
PROVIDING USER SUPPORT- These questions test for knowledge and skill in
working in a user support situation. They cover such subjects as how to
communicate effectively with users requesting help; how to deal with different
types of situations; troubleshooting techniques; and how to gather, organize
and make available technical information needed to provide support.
7. TRAINING USERS OF
COMPUTERS-
These questions test for knowledge of techniques for using computers and
approaches to training others to use them. They cover such subjects as use of
computer hardware, software and applications; preparing and evaluating
instruction materials; determining the level of trainees' knowledge and the use
of computers to provide instruction and feedback. The questions on training
depend upon good judgment and practical experience rather than knowledge of
abstract principles.
The New York State
Department of Civil Service has not prepared a test guide for this examination.
However, candidates may find information in the publication 'General Guide to
Written Tests' helpful in preparing for this test. This publication is available
online at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS
IS ALLOWED