EXPANDED SCOPE
FOR
DATA CONTROL SUPERVISOR OC 1,2,3,4
INFORMATION SERVICES PROJECT MANAGER PR 1,5,6,7,8
1.
PREPARING WRITTEN
MATERIAL - These questions
test for the ability to present information clearly and accurately, and to
organize paragraphs logically and comprehensibly. For some questions, you will
be given information in two or three sentences followed by four restatements of
the information. You must then choose the best version. For other questions,
you will be given paragraphs with their sentences out of order. You must then
choose, from four suggestions, the best order for the sentences.
2.
DATA PROCESSING
CONCEPTS AND TERMINOLOGY - These questions are designed to test
for knowledge of computer characteristics and operations that is relevant for
computer programming and analysis. They may cover, but not necessarily be
confined to, basic terminology of data processing, data entry, data access, and
data communications; basic characteristics of storage media and data bases;
types of data processing (e.g., time-sharing), the functions of operating
systems, and hierarchies of computer memory.
3.
DATA CENTER
OPERATIONS
- These questions test for knowledge of the principles and practices employed
in planning, organizing and controlling the operating activities of a computer
center. They cover such areas as: data center methods and procedures;
identifying and resolving operational problems; coordinating and maintaining
schedules for the utilization of equipment; and monitoring and controlling
operating systems, equipment, and the physical environment in the computer
center.
4.
PRINCIPLES OF
PROVIDING USER SUPPORT - These questions test for knowledge and skill in
working in a user support situation. They cover such subjects as how to
communicate effectively with users requesting help; how to deal with different
types of situations; troubleshooting techniques; and how to gather, organize
and make available technical information needed to provide support.
5.
ADMINISTRATIVE
TECHNIQUES AND PRACTICES - These questions test for a knowledge of
management techniques and practices used in directing or assisting in directing
a program component or an organizational segment. Questions cover such areas as
interpreting policies, making decisions based on the context of the position in
the organization, coordinating programs or projects, communicating with
employees or the public, planning employee training, and researching and
evaluating areas of concern.
6.
PROJECT MANAGEMENT - These questions
are designed to test for techniques and concepts of project management. They
may cover, but not necessarily be confined to, management of systems
development, management by objectives, project scheduling and control
techniques (e.g., PERT), characteristics of organizations and of the systems
life cycle, and the development of data processing standards.
7.
SUPERVISION - These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
8.
SYSTEMS ANALYSIS
AND DESIGN
- These questions test for techniques and concepts of computer systems analysis
and design. They cover such subjects as feasibility and applications studies,
systems development tools and software, the systems life cycle, types of
systems (e.g., client/server, Web-based), controls, and systems documentation,
testing and implementation.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication 'General Guide to Written Tests'
helpful in preparing for this test. This publication is available on line at:
https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS ALLOWED
5/16/20