EXPANDED SCOPE
FOR
DATA CONTROL SPECIALIST OC & PR 1, 2, 3, 4, 5
OFFICE APPLICATIONS SPECIALIST OC 1, 2, 3, 5, 6
1. USE AND OPERATION OF PC'S AND RELATED
PERIPHERAL EQUIPMENT - These questions are designed to test for technical
knowledge and concepts relevant to the operation of a PC and associated
peripheral equipment for word processing, spreadsheet analysis, database
management, data communications and other applications. The questions asked are
not specific to any vendor or any model of PC.
2. PREPARING WRITTEN MATERIAL -
These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or three sentences followed by
four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with their sentences out of
order. You must then choose, from four suggestions, the best order for the
sentences.
3. PRINCIPLES OF PROVIDING USER SUPPORT
- These questions test for knowledge and skill in working in a user support
situation. They cover such subjects as how to communicate effectively with
users requesting help; how to deal with different types of situations;
troubleshooting techniques; and how to gather, organize and make available
technical information needed to provide support.
4. SUPERVISION - These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
5. TRAINING USERS OF COMPUTERS -
These questions test for knowledge of techniques for using computers and
approaches to training others to use them. They cover such subjects as use of
computer hardware, software and applications; preparing and evaluating
instruction materials; determining the level of trainees' knowledge and the use
of computers to provide instruction and feedback. The questions on training
depend upon good judgment and practical experience rather than knowledge of
abstract principles.
6. FUNDAMENTALS OF PC SYSTEMS -
These questions test for knowledge of basic concepts and terminology related to
PC's. They cover such topics as PC and peripheral equipment; storage media;
types of software used with PC's; and other associated terms and concepts.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication "How to Take a Written Test"
helpful in preparing for this test. This publication is available online at:
https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS
IS ALLOWED
12/1/18