EXPANDED SCOPE
FOR
CODE
COMPLIANCE COORDINATOR OC 1,2,3,4
EVIDENCE
CONTROL CLERK OC 1,2,5
EVIDENCE
CONTROL CLERK II PR 1,2,5
EVIDENCE
CONTROL CLERK III PR 1,4,6,7
MAIL
ROOM SUPERVISOR OC 2,4,7,8
REAL
PROPERTY RECORDER II OC 1,4,6
REAL
PROPERTY RECORDER II PR 1,4,6
SUPPORT
SERVICES SUPERVISOR PR 1,2,5,7
1. NAME AND NUMBER CHECKING-These questions
test for the ability to distinguish between sets of words, letters, and/or
numbers that are almost exactly alike. Material is usually
presented in two or three columns, and you will have to determine how
the entry in the first column compares with the entry in the second column and
possibly the third. You will be instructed to mark
your answers according to a designated code provided in the directions.
2. OPERATIONS WITH LETTERS AND NUMBERS-These questions
test for skills and abilities in operations involving alphabetizing, comparing,
checking and counting. The questions require you to follow the specific
directions given for each question which may involve
alphabetizing, comparing, checking and counting given groups of letters and/or
numbers.
3. CUSTOMER SERVICE-These questions
test for knowledge of techniques used to interact with other people, to gather
and present information, and to provide assistance, advice and effective
customer service in a courteous and professional manner. Questions will cover
such topics as understanding and responding to people with diverse needs,
perspectives, personalities, and levels of familiarity with agency operations,
as well as acting in a way that both serves the public and reflects well on
your agency.
4. UNDERSTANDING AND INTERPRETING WRITTEN
MATERIAL-These
questions test for the ability to understand and interpret written material.
You will be presented with brief reading passages and
will be asked questions about the passages. You should base your answers to the
questions only on what is presented in the passages
and not on what you may happen to know about the topic.
5. KEEPING SIMPLE INVENTORY RECORDS-These questions test for the ability to
follow instructions in keeping simple inventory records of different materials
received and distributed from a central location. The ability to add, subtract,
multiply, and divide will be required. You may have to compute total costs from
quantities (number of units) and cost or price per unit. Knowledge of specific
record keeping systems and techniques will not be needed.
6. CODING/DECODING INFORMATION-These questions
test for the ability to follow a set of coding rules. Some questions will
require you to code information by converting certain information into letters
or numbers. Other questions will require you to decode information by
determining if the information that has already been
converted into letters or numbers is correct. Complete directions will
be provided; no previous knowledge of or training in any coding system is
required.
7. SUPERVISION-These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
8. WORKING WITH OFFICE RECORDS-These questions
test your ability to work with office records. The test consists of two or more
sets of questions, each set concerning a different problem. Typical record
keeping problems might involve the organization or collation of numerical data
from several sources; maintaining a record system using running balances; or
completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or
solar-powered calculator for use on this test. You will not be permitted to use
the calculator function of your
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication 'General Guide to Written Tests'
helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS RECOMMENDED