EXPANDED SCOPE
FOR
ASSISTANT
DEPUTY COMMISSIONER OF POLICE (PUBLIC AFFAIRS) OC 1,2,3,4,5,6
COMMUNITY
RELATIONS ASSISTANT OC 2,4,5,7,8
CULTURAL
AFFAIRS SUPERVISOR OC 2,4,5,7,8
MARKETING
SPECIALIST OC 1,2,3,4,5
PUBLIC
RELATIONS ASSISTANT OC 2,4,5,7,8
PUBLIC
RELATIONS SPECIALIST OC 2,4,5,7,8
1. OVERSEEING COMMUNITY PROMOTION, CULTURAL
OR SPECIAL EVENTS PROGRAMS AND FACILITIES-These questions test for the
ability to plan, organize, and market programs and events. Questions may cover
such topics as publicizing activities, supervising volunteers and other
workers, and promoting visitor satisfaction and safety.
2. EDUCATING AND INTERACTING WITH THE PUBLIC-These questions
test for the ability to communicate with others in a manner consistent with
good public relations practices. Questions will cover such concepts as
interviewing or gathering information from others; participating in meetings or
work groups; and presenting information to citizens, community organizations,
staff and the media.
3. MARKETING-These questions
test for knowledge of principles and practices of marketing, particularly as
related to promoting a product or service. Topics may include marketing and promoting
various resources through specific programs, determining targeted groups of
interest through research and data analysis, planning and implementing a
marketing program, and measuring the effectiveness of the marketing effort.
4. PREPARING WRITTEN MATERIAL-These questions
test for the ability to present information clearly and accurately, and to
organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed
by four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with
their sentences out of order. You must then choose, from four suggestions, the
best order for the sentences.
5. PROMOTING AND PUBLICIZING A PROGRAM-These questions
test for knowledge of the principles and practices related to promoting and
publicizing a program or service in order to attract customers, clients, or
participants. Questions may cover such topics as researching and setting promotion
objectives, appealing to various target audiences, and producing and
distributing informational materials.
6. SUPERVISION-These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
7. GRAMMAR, USAGE, PUNCTUATION, AND EDITING-These questions
test for the ability to generate, prepare, and edit written documents. Some
questions test for a knowledge of grammar, usage, punctuation, and sentence
structure. Others test for the ability to edit sentences to produce correct,
clear, concise copy.
8. PREPARING PUBLIC INFORMATION MATERIAL-These questions
test for the ability to prepare basic informational materials electronically
and in print, for the public and the media, including such products as
correspondence, brochures, and news releases. Questions may cover such topics
as selecting content to effectively communicate with
the intended audience, making decisions regarding page readability of text, and
using graphics, photographs, headlines, or captions to enhance a message.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication 'General Guide to Written Tests'
helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS ALLOWED