EXPANDED SCOPE
FOR
ASSISTANT
COORDINATOR OF SPECIAL EDUCATION OC 1,2,3,4,5
CASE
MANAGER OC 2,6,7,8
DIRECTOR
OF SERVICES TO CHILDREN WITH SPECIAL NEEDS OC 1,2,3,4,5
EMPLOYEE
ASSISTANCE PROGRAM SUPERVISOR OC 2,4,6,7,8
INTENSIVE
CARE MANAGER OC 2,6,7,8
SPECIAL
EDUCATION COORDINATOR OC 2,6,7,8
SPECIAL
EDUCATION COORDINATOR (SPANISH SPEAKING) OC 2,6,7,8
SPECIAL
EDUCATION SERVICES PROVIDER OC 2,6,7,8
1. ENSURING EFFECTIVE INTER/INTRA AGENCY
COMMUNICATIONS-These
questions test for understanding of techniques for interacting effectively with
individuals and agencies, to educate and inform them about topics of concern,
to clarify agency programs or policies, to negotiate conflicts or resolve
complaints, and to represent one's agency or program in a manner in keeping
with good public relations practices. Questions may also cover interacting with
the staff of one's own agency and/or that of other agencies in cooperative
efforts of public outreach or service.
2. PREPARING WRITTEN MATERIAL-These questions
test for the ability to present information clearly and accurately, and to
organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed
by four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with
their sentences out of order. You must then choose, from four suggestions, the
best order for the sentences.
3. UNDERSTANDING AND INTERPRETING WRITTEN
MATERIAL-These
questions test for the ability to understand and interpret written material.
You will be presented with brief reading passages and
will be asked questions about the passages. You should base your answers to the
questions only on what is presented in the passages
and not on what you may happen to know about the topic.
4. SUPERVISION-These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
5. ORGANIZING AND ADMINISTERING SOCIAL WORK
SERVICES PROGRAMS-These
questions test for the knowledge and ability to develop, oversee and
administer social work services programs. Questions may cover such
topics as developing and administering policies and procedures, planning, implementing, monitoring and
evaluating program services and staff, interpreting and applying social
services laws, regulations and standards, and representing agency programs
to community agencies, individuals and groups.
6. PRINCIPLES AND PRACTICES OF SOCIAL
CASEWORK-These
questions test for knowledge of the principles and practices used to provide
casework services to individuals and/or families of all ages, backgrounds, and
circumstances. Questions will test for application of this knowledge in various
settings and will include such topics as assessment, monitoring and evaluating
services, counseling, referrals, and advocacy.
7. WORKING WITH INDIVIDUALS TO PROMOTE MENTAL
HEALTH-These
questions test for knowledge of characteristics, causes and treatment methods
associated with working with individuals who may have mental, developmental,
physical, social and substance abuse disorders and/or disabilities. Questions
cover such topics as establishing, maintaining and terminating client
relationships; recognizing, interpreting, and responding to individual and
group behaviors, as well as crisis situations; and
facilitating access to essential services such as financial, housing, medical,
educational, legal, vocational, and recreational.
8. INTERVIEWING-These questions
test for knowledge of the principles and practices employed in obtaining
information from individuals through structured conversations. These questions
require you to apply the principles, practices, and techniques of effective
interviewing to hypothetical interviewing situations. Included
are questions that present a problem arising from an interviewing situation,
and you must choose the most appropriate course of action to take.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication 'General Guide to Written Tests'
helpful in preparing for this test. This publication is available on line at:
https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS ALLOWED