EXPANDED SCOPE

FOR

ADMINISTRATOR I PR 1, 2, 3, 4, 5

ADMINISTRATOR IV OC & PR 2, 3, 4, 6, 7

ASSISTANT ADMINISTRATIVE DIRECTOR OF LABOR, LICENSING

AND CONSUMER AFFAIRS PR 2, 3, 4, 6

ASSISTANT BUREAU DIRECTOR OF SOCIAL SERVICES PR 1, 2, 3, 4, 6

ASSISTANT INTERGOVERNMENTAL RELATIONS COORDINATOR OC 1, 2, 3, 4, 5

ASSISTANT MEDICAL SERVICES BUREAU DIRECTOR PR 2, 3, 4, 6

ASSOCIATE ADMINISTRATOR OC & PR 1, 2, 3, 4, 5

BUREAU DIRECTOR OF SOCIAL SERVICES PR 1, 2, 3, 4, 6

COORDINATOR OF COMMUNITY BASED PROGRAMS OC 1, 2, 3, 4

DEPUTY DIRECTOR OF COMMUNITY MENTAL HEALTH SERVICES OC 2, 3, 4, 6

MEDICAL SERVICES BUREAU DIRECTOR PR 2, 3, 4, 6

SUPERVISING MEDICAL SERVICES SPECIALIST OC & PR 1, 2, 3, 4, 6

TRAFFIC COURT ADMINISTRATOR OC 2, 3, 4, 6

1. EDUCATING AND INTERACTING WITH THE PUBLIC - These questions test for knowledge of techniques used to interact effectively with individuals and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.

2. PREPARING WRITTEN MATERIAL - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must

then choose, from four suggestions, the best order for the sentences.

3. UNDERSTANDING AND INTERPRETING WRITTEN MATERIAL - These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

4. ADMINISTRATION - These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.

5. SUPERVISION - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

6. ADMINISTRATIVE SUPERVISION - These questions test for knowledge of the principles and practices involved in directing the activities of a large subordinate staff, including subordinate supervisors. Questions relate to the personal interactions between an upper level supervisor and their subordinate supervisors in the accomplishment of objectives. These questions cover such areas as assigning work to and coordinating the activities of several units, establishing and guiding staff development programs, evaluating the performance of subordinate supervisors, and maintaining relationships with other organizational sections.

7. UNDERSTANDING AND INTERPRETING TABULAR MATERIAL - These questions test your ability to understand, analyze, and use the internal logic of data presented in tabular form. You may be asked to perform tasks such as completing tables, drawing conclusions from them, analyzing data trends or interrelationships, and revising or combining data sets. The concepts of rate, ratio, and proportion are tested. Mathematical operations are simple, and computational speed is not a major factor in the test. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.

4/30/22