EXPANDED SCOPE
FOR
CASEWORK ASSISTANT OC & PR 1,2,3,4
CASEWORKASSISTANT (SPANISH SPEAKING)
OC & PR 1,2,3,4
COMMUNITY
SERVICE WORKER OC 1,2,3,4
COMMUNITY
SERVICE WORKER (SPANISH
SPEAKING) OC 1,2,3,4
1. APPLYING INFORMATION- These
questions test for the ability to apply simple information. You will be given a Resource Directory that describes community
agencies, their purposes and the type of client each serves. Questions describe
clients with a variety of problems and situations. You must determine the
appropriate referral for clients based on the services which
each agency provides.
2. WORKING WITH PEOPLE IN HUMAN SERVICES
SITUATIONS - These questions test for a knowledge of general techniques
used to deal with common client behaviors such as fear, hostility, shyness,
resistance, defensiveness, withdrawal, anxiety and confusion.
3. PREPARING WRITTEN MATERIAL -
These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or
three sentences followed by four restatements of the information. You must then
choose the best version. For other questions, you will be given
paragraphs with their sentences out of order. You must then choose, from four
suggestions, the best order for the sentences.
4. INTERVIEWING - These questions
test for knowledge of the principles and practices employed in obtaining
information from individuals through structured conversations. These questions
require you to apply the principles, practices, and techniques of effective
interviewing to hypothetical interviewing situations. Included
are questions that present a problem arising from an interviewing situation,
and you must choose the most appropriate course of action to take.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication 'General Guide to Written Tests'
helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS RECOMMENDED