EXPANDED SCOPE
FOR
ADULT
DAY CARE PROGRAM SUPERVISOR OC 1,2,3,4
ADULT
DAY CARE PROGRAM SUPERVISOR PR 1,2,3,4
ASSISTANT
SENIOR CITIZENS CENTER MANAGER OC 1,2,5,6
SENIOR
CITIZENS CENTER MANAGER OC 1,2,4,5,6,7
SENIOR CITIZENS CLUB LEADER OC 1,2,3
1. EDUCATING AND INTERACTING WITH THE
PUBLIC-These
questions test for knowledge of techniques used to interact effectively with
individuals and/or community groups, to educate or inform them about topics of
concern, to publicize or clarify agency programs or policies, to negotiate
conflicts or resolve complaints, and to represent one's agency or program in a
manner in keeping with good public relations practices. Questions may
also cover interacting with others in cooperative efforts of public outreach or
service.
2. PREPARING WRITTEN MATERIAL-These questions
test for the ability to present information clearly and accurately, and to
organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed
by four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with
their sentences out of order. You must then choose, from four suggestions, the
best order for the sentences.
3. UNDERSTANDING AND INTERPRETING WRITTEN
MATERIAL-These
questions test for the ability to understand and interpret written material.
You will be presented with brief reading passages and
will be asked questions about the passages. You should base your answers to the
questions only on what is presented in the passages
and not on what you may happen to know about the topic.
4. SUPERVISION-These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates; implementing
procedural change; increasing efficiency; and dealing with problems of
absenteeism, morale, and discipline.
5. CHARACTERISTICS, ISSUES, AND PROBLEMS
RELATING TO OLDER ADULTS-These questions
test for knowledge of the characteristics of older adults, the issues of
concern to them, and the causes and implications of significant problems facing
them. The questions may cover such areas as housing, economic security,
employment, long-term care, health care, recreation, social support, nutrition,
and mental and physical functioning.
6. WORKING WITH PEOPLE IN HUMAN SERVICES
SITUATIONS-These
questions test for a knowledge of general techniques used to deal with common
client behaviors such as fear, hostility, shyness, resistance, defensiveness,
withdrawal, anxiety and confusion.
7. ADMINISTRATIVE TECHNIQUES AND PRACTICES-These questions
test for a knowledge of management techniques and practices used in directing
or assisting in directing a program component or an organizational segment.
Questions cover such areas as interpreting policies, making decisions based on
the context of the position in the organization, coordinating programs or
projects, communicating with employees or the public, planning employee
training, and researching and evaluating areas of concern.
The New York State
Department of Civil Service has not prepared a test guide for this examination.
However, candidates may find information in the publication 'General Guide to
Written Tests' helpful in preparing for this test. This publication is
available on line at: https://www.cs.ny.gov/testing/testguides.cfm.
USE OF CALCULATORS IS ALLOWED