EXPANDED SCOPE
FOR
SENIOR CITIZENS PROGRAM ADMINISTRATOR II
OC 1,2,3,4,5
SENIOR CITIZENS PROGRAM SUPERVISOR OC
& PR 1,2,3,5,6
1. CHARACTERISTICS, ISSUES, AND PROBLEMS
RELATING TO OLDER ADULTS
- These questions test for
knowledge of the characteristics of older adults, the issues of concern to
them, and the causes and implications of significant problems facing them. The
questions may cover such areas as housing, economic security, employment,
long-term care, health care, recreation, social support, nutrition, and mental
and physical functioning.
2. ENSURING EFFECTIVE INTER/INTRA AGENCY
COMMUNICATIONS
- These questions test for understanding of techniques for interacting
effectively with individuals and agencies, to educate and inform them about topics
of concern, to clarify agency programs or policies, to negotiate conflicts or
resolve complaints, and to represent one's agency or program in a manner in
keeping with good public relations practices. Questions may also cover
interacting with the staff of one's own agency and/or that of other agencies in
cooperative efforts of public outreach or service.
3. PREPARING WRITTEN MATERIAL -
These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or three sentences followed by
four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with their sentences out of
order. You must then choose, from four suggestions, the best order for the
sentences.
4.
SUPERVISION
- These questions test for knowledge of the principles and practices employed
in planning, organizing, and controlling the activities of a work unit toward
predetermined objectives. The concepts covered, usually in a situational
question format, include such topics as assigning and reviewing work;
evaluating performance; maintaining work standards; motivating and developing
subordinates; implementing procedural change; increasing efficiency; and
dealing with problems of absenteeism, morale, and discipline.
5. WORKING
WITH PEOPLE IN HUMAN SERVICES SITUATIONS - These questions test for a knowledge of general techniques used to deal with common client
behaviors such as fear, hostility, shyness, resistance, defensiveness,
withdrawal, anxiety and confusion.
6. ADMINISTRATIVE
TECHNIQUES AND PRACTICES – These questions test for a knowledge
of management techniques and practices used in directing or assisting in
directing a program component or an organizational segment. Questions cover such areas as interpreting
policies, making decisions based on the context of the position in the organization,
coordinating programs or projects, communicating with employees or the public,
planning employee training, and researching and evaluating areas of concern.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication "How to Take a Written Test"
helpful in preparing for this test. This publication is available online at: www.cs.ny.gov/testing/localtestguides.cfm.
USE
OF CALCULATORS
IS RECOMMENDED