EXPANDED SCOPE
FOR
SUPERVISING COMMUNITY SERVICE AIDE OC
1.
APPLYING
INFORMATION-These
questions test for the ability to apply simple information. You will be given a
Resource Directory that describes community agencies, their purposes and the
type of client each serves. Questions describe clients with a variety of
problems and situations. You must determine the appropriate referral for
clients based on the services which each agency provides.
2.
INTERVIEWING-These questions
test for knowledge of the principles and practices employed in obtaining
information from individuals through structured conversations. These questions
require you to apply the principles, practices, and techniques of effective
interviewing to hypothetical interviewing situations. Included are questions
that present a problem arising from an interviewing situation, and you must
choose the most appropriate course of action to take.
3.
PREPARING
WRITTEN MATERIAL-These
questions test for the ability to present information clearly and accurately,
and to organize paragraphs logically and comprehensibly. For some questions,
you will be given information in two or three sentences followed by four
restatements of the information. You must then choose the best version. For
other questions, you will be given paragraphs with their sentences out of
order. You must then choose, from four suggestions, the best order for the
sentences.
4.
SUPERVISION-These questions
test for knowledge of the principles and practices employed in planning,
organizing, and controlling the activities of a work unit toward predetermined
objectives. The concepts covered, usually in a situational question format,
include such topics as assigning and reviewing work; evaluating performance;
maintaining work standards; motivating and developing subordinates;
implementing procedural change; increasing efficiency; and dealing with
problems of absenteeism, morale, and discipline.
5.
WORKING WITH
PEOPLE IN HUMAN SERVICES SITUATIONS-These questions test for a knowledge of
general techniques used to deal with common client behaviors such as fear,
hostility, shyness, resistance, defensiveness, withdrawal, anxiety and
confusion.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication "How to Take a Written Test"
helpful in preparing for this test. This publication is available online at:
www.cs.ny.gov/testing/localtestguides.cfm.
USE OF CALCULATORS
IS ALLOWED