EXPANDED SCOPE

 

FOR

 

EVIDENCE CONTROL CLERK OC                                                                                                         1, 2, 3, 4

EVIDENCE CONTROL CLERK II OC & PR                                                                                           2, 3, 4, 5

MORTGAGE TAX CLERK PR                                                                                                                  2, 4, 5, 6

REAL PROPERTY RECORDER I OC                                                                                                      1, 2, 3, 4, 7

REAL PROPERTY RECORDER II PR                                                                                                     1, 2, 3, 4, 7

REAL PROPERTY RECORDER III OC & PR                                                                                         2, 3, 4, 6, 7

SENIOR ASSESSMENT CLERK OC & PR                                                                                              1, 2, 3, 4, 8

SENIOR SCALE OPERATOR PR                                                                                                              3, 4, 9, 10

 

 

 

1.      CLERICAL OPERATIONS WITH LETTERS AND NUMBERS -  These questions test for skills and abilities in clerical operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

 

2.      CODING/DECODING INFORMATION -  These questions test for the ability to use written directions to code and decode information accurately. You will be asked to apply sets of coding rules to code information and to interpret coded information. Complete directions will be provided; no previous knowledge of or training in any coding system is required.

 

3.      NAME AND NUMBER CHECKING -  These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

 

4.      UNDERSTANDING AND INTERPRETING WRITTEN MATERIAL -  These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.

 

5.      OFFICE RECORD KEEPING -  These questions test your ability to perform common office record keeping tasks. The test consists of two or more "sets" of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of data from several sources; scheduling; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents.

 

6.      SUPERVISION -  These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

 

7.      REAL PROPERTY TERMINOLOGY, DOCUMENTS AND FORMS -  These questions test for a knowledge of terminology, documents, and forms pertaining to real property. While some questions ask for only straight definitions, others are situational questions which require the use of real property terms to determine the answer to the questions.

 

8.      PROVIDING GOOD CUSTOMER SERVICE -  These questions test for the ability to provide effective customer service. Questions will cover such topics as understanding and responding to customers with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the customer and reflects well on your agency.

 

9.      CASHIERING PRINCIPLES AND PRACTICES -  These questions are designed to test for an understanding of such things as proper cashiering practices; terminology; and cashiering issues pertaining to currency, checks and other negotiable instruments.

 

10.  HANDLING MONEY -  These questions test for the ability to count money and make change correctly. Pictures of money will be used to simulate the transactions.

 

 

 

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