EXPANDED SCOPE
FOR
ASSISTANT FLEET SERVICE MANAGER PR
1.
ADMINISTRATION - These
questions test for knowledge of the managerial functions involved in directing an
organization or an organizational segment. These questions cover such areas as:
developing objectives and formulating policies; making decisions based on the
context of the administrator's position and authority; forecasting and
planning; organizing; developing personnel; coordinating and informing; guiding
and leading; testing and evaluating; and budgeting.
2.
BUDGETING - These
questions test for a knowledge of the principles and practices used by
administrators when participating in the budget process. They cover such areas
as the terminology associated with the budget process and budget cycle; program
and capital budgeting; estimating the costs of budget items; assigning relative
priorities to budget items; determining the consequences of funding at lower
levels than requested; writing budget proposals and justifications; controlling
expenditures; and implementing the budget.
3.
OFFICE
MANAGEMENT
- These questions test for knowledge of the principles and practices of
planning, organizing and controlling the activities of an office and directing
those performing office activities so as to achieve predetermined objectives
such as accomplishing office work within reasonable limits of time, effort and
cost expenditure. Typical activities may include but will not be restricted to:
simplifying and improving procedures, increasing office efficiency, improving
the office work environment and controlling office supplies.
4.
OFFICE RECORD
KEEPING
- These questions test your ability to perform common office record keeping
tasks. The test consists of two or more "sets" of questions, each set
concerning a different problem. Typical record keeping problems might involve
the organization or collation of data from several sources; scheduling;
maintaining a record system using running balances; or completion of a table
summarizing data using totals, subtotals, averages and percents.
You should bring with you a hand-held battery- or solar-powered calculator for
use on this test. You will not be permitted to use the calculator function of
your cell phone.
5.
PREPARING
WRITTEN MATERIAL
- These questions test for the ability to present information clearly and
accurately, and to organize paragraphs logically and comprehensibly. For some
questions, you will be given information in two or three sentences followed by
four restatements of the information. You must then choose the best version.
For other questions, you will be given paragraphs with their sentences out of
order. You must then choose, from four suggestions, the best order for the
sentences.
6.
SUPERVISION - These questions test for knowledge of the
principles and practices employed in planning, organizing, and controlling the
activities of a work unit toward predetermined objectives. The concepts
covered, usually in a situational question format, include such topics as
assigning and reviewing work; evaluating performance; maintaining work
standards; motivating and developing subordinates; implementing procedural
change; increasing efficiency; and dealing with problems of absenteeism,
morale, and discipline.
The New York State Department of Civil
Service has not prepared a test guide for this examination. However, candidates
may find information in the publication "How to Take a Written Test"
helpful in preparing for this test. This publication is available online at:
www.cs.ny.gov/testing/localtestguides.cfm.