EXPANDED SCOPE

 

FOR

 

 

             AIRPORT ADMINISTRATIVE ASSISTANT OC                                                                                            1,2,3,4,5

             AIRPORT DIRECTOR OC                                                                                                                                  1,2,4,5,6,7

             SENIOR AIRPORT ATTENDANT OC                                                                                                              7,8,9,10

 

1.      ADMINISTRATIVE TECHNIQUES AND PRACTICES - These questions test for a knowledge of management techniques and practices used in directing or assisting in directing a program component or an organizational segment. Questions cover such areas as interpreting policies, making decisions based on the context of the position in the organization, coordinating programs or projects, communicating with employees or the public, planning employee training, and researching and evaluating areas of concern.

 

2.      AIRPORT OPERATION, INCLUDING GOVERNMENT RULES AND REGULATIONS - These questions test for knowledge of the principles and practices involved in operating an airport and may include such areas as proper runway marking and lighting; aircraft handling and runway traffic control; airport control tower communications and procedures; and federal regulations governing airport operations.

 

3.      AIRPORT SNOW AND ICE REMOVAL - These questions test for knowledge of the principles and practices involved in snow and ice control and removal at airport facilities; and may include such areas as proper procedures to follow in maintaining snow or ice control on runways and on adjacent airport roadways; the proper equipment, materials, and techniques to use in various types of snow and ice control and removal situations; and safe operating practices.

 

4.      PREPARING WRITTEN MATERIAL - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

 

5.      PUBLIC CONTACT PRINCIPLES AND PRACTICES - These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice, and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

 

6.      MAINTENANCE AND REPAIR OF AIRPORT FACILITIES - These questions test for knowledge of the principles and practices involved in maintaining and repairing airport facilities; and may include such areas as runway, hangar, building, and grounds inspection, upkeep and repair; safety and security procedures related to maintaining airport facilities; and prioritizing maintenance and repair projects.

 

7.      SUPERVISION - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

 

8.      MECHANICAL AND ELECTRICAL REPAIRS - These questions test for knowledge of the principles and practices involved in maintaining and repairing various types of mechanical and electrical equipment, and may include such areas as minor building maintenance, plumbing and sanitary system maintenance, heating, ventilating, and electrical system maintenance, and prioritizing maintenance and repair work.

 

9.      AIRPORT RADIO PROCEDURES - These questions test for knowledge of the principles and practices involved in the operation of two-way radio systems at an airport, and may include such areas as the proper procedures to use when operating a two-way radio, the standard terminology used when transmitting and receiving messages over a two-way radio system, and safe radio dispatched runway clearance procedures for maintenance and service vehicles at an airport.

 

10.  BUILDING CLEANING PRACTICES - These questions test for knowledge of the basic principles and practices involved in building cleaning, and may cover such areas as the proper equipment, tools, supplies, methods and procedures to use when cleaning different types of surfaces and materials under various, commonly occurring, conditions.

 

 

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication "How to Take a Written Test" helpful in preparing for this test. This publication is available online at: www.cs.ny.gov/testing/localtestguides.cfm.

 

 

USE OF CALCULATORS IS ALLOWED