SENIOR OFFICE APPLICATIONS SPECIALIST                                        0035

 

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class is responsible for developing highly complex office systems applications, training personnel in the use of these systems, and solving software problems.  Work in this class differs from that of the Office Applications Specialist in that the incumbent of this position supervises Office Application Specialists involved in the developing, maintaining and the utilization of various office information systems software or serves as a lead worker over other Office Applications Specialists while performing the more complex assignments. A position in the class will require the employee to work with administrators throughout the jurisdiction on specific projects, and the employee will be expected to develop required knowledge specific to the functions of the department or jurisdiction.  Does related work as required.

 

TYPICAL WORK ACTIVITIES

            Supervises and trains a staff responsible for developing, planning and maintaining new software processes and applications that will help to improve departmental operations;

            Plans and manages all aspects of the development of databases for the conversion of information from multiple other sources;

            Plans the format for, produces and revises complicated materials and documents including complex implementation plans, detailed training manuals, and reports;

            Serves as a resource person for developing highly complex office systems applications and solving highly complex software problems;

            Trains personnel in the use of highly complex software applications;

            Prepares reports and recommendations on the operation and effectiveness of the equipment, staff, and office procedures;

            Assists in purchasing and budgeting for software applications and implementation;

            Evaluates the effectiveness of software applications and programming equipment to produce reports, forms, schedules, catalogs, manuals, etc;

            Works with administrative personnel to plan, develop, document and implement new software processes and applications to improve departmental operations;

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of procedures related to developing office systems applications and software problems; good knowledge of general office procedures and practices; ability to plan and manage employees in the development of data bases for conversion of information from various sources; ability to plan, develop and implement new software and applications to develop databases and improve departmental operations; ability to train personnel, resolve issues, and supervise a staff in a manner conducive to full performance and high morale; ability to think in a logical manner, including the use of deductive reasoning; ability to express oneself clearly and concisely, both orally and in writing; ability to develop good working relationships with administrators and other departmental personnel; good judgment; physical condition commensurate with the demands of the position.

 

MINIMUM QUALIFICATIONS

            OPEN COMPETITIVE

            (a) Graduation from a college with federally-authorized accreditation or registration by NY State with an Associate's Degree in a field related to office information systems and technologies, and four (4) years of experience in the utilization of software to create or design specialized forms, reports or models, two (2) years of which must be in a supervisory capacity; or,

            (b) Graduation from a standard senior high school or possession of a high school equivalency diploma, and six (6) years of experience in the utilization of software to create or design specialized forms, reports or models, two (2) years of which must be in a supervisory capacity; or,

            (c) An equivalent combination of education and experience as defined by the limits of (a) and (b).                       

           

            PROMOTIONAL

            Three (3) years of permanent competitive status as an Office Applications Specialist.

           

R 9/27/16

SUFFOLK COUNTY

Competitive