TELECOMMUNICATIONS AIDE                                                         0102

 

 

 

 

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class is responsible for operating a telecommunications network management console to communicate with data and voice system components with functions such as call-accounting, voice mailboxes, etc.  The incumbent will maintain logs, monitor usage, and generate reports in order to insure optimum system utilization.  Supervision may be exercised over a small number of employees assigned to the switchboard. This is an entry level position and system-specific training will be provided to enable the employee to function independently. Work is performed under general supervi­sion of a system or general administrator.  Does related work as required.

 

TYPICAL WORK ACTIVITIES

          Operates a network management console to generate system alarm and statistical usage reports and updates data bases as necessary;

          Assists in configuring new telephone accounts, developing specific office applications, arranging for moves and installations, and making program­ming changes of user phones to include necessary features;

          Assists in troubleshooting and resolving user problems;

          Assists in reviewing trunk usage and routing options to assure proper routing and minimize call routing costs from various loca­tions;

          Generates system usage reports;

          Monitors voice mail and call distribution systems and assures that users delete unnecessary messages in order to assure storage space availability;

          Maintains inventory of telephone equipment;

          May assign, schedule, and review the work of employees assigned to the switchboard.

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of the telecommunications system in use, including knowledge of system features and capabilities; good knowledge of general office terminology; ability to think in a logical manner, including the use of deduc­tive reasoning; ability to follow written and oral instructions; ability to develop good working relationships with administrators, vendors and system users; physical condition commensurate with the demands of the position.

 

MINIMUM QUALIFICATIONS

          OPEN COMPETITIVE

          Graduation from a standard senior high school or possession of a high school equivalency diploma, and two (2) years of experience operating and updating a computerized telecommunications system.

 

         

 

R5/21/09

SUFFOLK COUNTY

Competitive