EMERGENCY
COMPLAINT OPERATOR (SPANISH SPEAKING) 0166
DISTINGUISHING FEATURES OF THE
CLASS
An employee in this class
receives emergency phone calls and relays messages by typing them into a
computer terminal or printing them on message cards. Work differs from that of an Emergency
Complaint Operator in that a position in this class requires proficiency in
both the Spanish and English languages.
The incumbent must elicit complete information from complainants who are
frequently hysterical, and transmit this information to a police dispatcher
through use of a computerized dispatch system.
The employee may also receive non-emergency calls for police
assistance. Work is performed in
accordance with standard police procedures, and is supervised by a supervising
officer of the Police Department. Does
related work as required.
TYPICAL WORK ACTIVITIES
Answers
911 emergency calls and 852-COPS non-emergency calls in a central police
communications bureau, and is available for calls from the Spanish speaking
public;
Ascertains
essential information from complainant such as name, location and nature of
complaint;
Relays
calls by typing data into a computer aided dispatch system or printing on a
message card;
May operate a telephone switchboard or complaint receiving system on an
as-needed basis;
May code, compose and transmit messages and notifications over a computerized teletype network;
May
receive teletype messages from state and federal agencies; interprets
information; determines appropriate recipient;
Directs
non-emergency callers to proper personnel or agencies.
FULL PERFORMANCE KNOWLEDGES,
SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Some knowledge of the basic
geographic layout of Suffolk County; ability to print legibly; skill in typing
at a reasonable rate of speed; ability to learn the methods and practices of
the Police Department in dealing with emergency complaints; ability to become
familiar with police codes and terminology; ability to remain calm and collected
while eliciting information through use of the Spanish or English language from
persons in a highly emotional state; ability to act quickly and efficiently
while under stress and pressure; ability to work well as a team with other
Emergency Complaint Operators and police personnel; ability to
work rotating shifts; ability to deal with the public in a courteous and
tactful manner; ability to spell commonly used words accurately; ability to
translate spoken Spanish into written English to relay messages; physical
condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
OPEN-COMPETITIVE
Graduation
from a standard senior high school or possession of a high school equivalency
diploma.
NECESSARY SPECIAL REQUIREMENTS
1.
Candidates must be free of any speech, hearing or vision defects which would
impair their functioning in this position.
2. There will be a qualifying psychological evaluation.
3. There will be a qualifying medical evaluation.
4. There will be a qualifying keyboard performance test.
5. There will be a qualifying Spanish language examination.
6. The job assignment may require attainment of New York State Police Information Network (NYSPIN) certification within (1) month of appointment; employees must maintain this certification while employed in this title.
Competitive