COMPLAINT OPERATOR (SPANISH SPEAKING) 0166
DISTINGUISHING FEATURES OF THE
An employee in this class
receives emergency phone calls and relays messages by typing them into a
computer terminal or printing them on message cards. Work differs from that of an Emergency
Complaint Operator in that a position in this class requires proficiency in
both the Spanish and English languages.
The incumbent must elicit complete information from complainants who are
frequently hysterical, and transmit this information to a police dispatcher
through use of a computerized dispatch system.
The employee may also receive non-emergency calls for police
assistance. Work is performed in
accordance with standard police procedures, and is supervised by a supervising
officer of the Police Department. Does
related work as required.
TYPICAL WORK ACTIVITIES
911 emergency calls and 852-COPS non-emergency calls in a central police
communications bureau, and is available for calls from the Spanish speaking
essential information from complainant such as name, location and nature of
calls by typing data into a computer aided dispatch system or printing on a
May operate a telephone switchboard or complaint receiving system on an
May code, compose and transmit messages and notifications over a computerized teletype network;
receive teletype messages from state and federal agencies; interprets
information; determines appropriate recipient;
non-emergency callers to proper personnel or agencies.
FULL PERFORMANCE KNOWLEDGES,
SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Some knowledge of the basic
geographic layout of Suffolk County; ability to print legibly; skill in typing
at a reasonable rate of speed; ability to learn the methods and practices of
the Police Department in dealing with emergency complaints; ability to become
familiar with police codes and terminology; ability to remain calm and collected
while eliciting information through use of the Spanish or English language from
persons in a highly emotional state; ability to act quickly and efficiently
while under stress and pressure; ability to work well as a team with other
Emergency Complaint Operators and police personnel; ability to
work rotating shifts; ability to deal with the public in a courteous and
tactful manner; ability to spell commonly used words accurately; ability to
translate spoken Spanish into written English to relay messages; physical
condition commensurate with the demands of the position.
from a standard senior high school or possession of a high school equivalency
NECESSARY SPECIAL REQUIREMENTS
Candidates must be free of any speech, hearing or vision defects which would
impair their functioning in this position.
2. There will be a qualifying psychological evaluation.
3. There will be a qualifying medical evaluation.
4. There will be a qualifying keyboard performance test.
5. There will be a qualifying Spanish language examination.
6. The job assignment may require attainment of New York State Police Information Network (NYSPIN) certification within (1) month of appointment; employees must maintain this certification while employed in this title.