EMERGENCY
COMPLAINT OPERATOR (SPANISH SPEAKING) 0166
DISTINGUISHING
FEATURES OF THE CLASS
An employee in this
class receives emergency phone calls and relays messages by typing them into a
computer terminal or printing them on message cards. Work differs from that of an Emergency
Complaint Operator in that a position in this class requires proficiency in
both the Spanish and English languages.
The incumbent must elicit complete information from complainants who are
frequently hysterical, and transmit this information
to a police dispatcher through use of a computerized dispatch
system. The employee may also receive
non-emergency calls for police assistance.
Work is performed in accordance with standard police procedures,
and is supervised by a supervising officer of the Police
Department. Does related work as
required.
TYPICAL WORK
ACTIVITIES
Answers 911 emergency calls and
852-COPS non-emergency calls in a central police communications bureau,
and is available for calls from the Spanish speaking public;
Ascertains essential information
from complainant such as name, location and nature of complaint;
Relays
calls by typing data into a computer aided dispatch system or printing on a
message card;
May operate a telephone switchboard or complaint receiving system on an as-needed basis;
May code, compose and transmit messages and notifications over a computerized teletype network;
May receive teletype messages from state and federal
agencies; interprets information; determines
appropriate recipient;
Directs
non-emergency callers to proper personnel or agencies.
FULL PERFORMANCE
KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Some knowledge of
the basic geographic layout of Suffolk County; ability to print legibly; skill
in typing at a reasonable rate of speed; ability to learn the methods and
practices of the Police Department in dealing with emergency complaints;
ability to become familiar with police codes and terminology; ability to remain
calm and collected while eliciting information through use of the Spanish or
English language from persons in a highly emotional state; ability to act
quickly and efficiently while under stress and pressure; ability to work well
as a team with other Emergency Complaint Operators and police
personnel; ability to work rotating shifts; ability to deal with the public in
a courteous and tactful manner; ability to spell commonly used words
accurately; ability to translate spoken Spanish into written English to relay
messages; physical condition commensurate with the demands of the position.
MINIMUM
QUALIFICATIONS
OPEN-COMPETITIVE
Graduation from a standard senior
high school or possession of a high school equivalency diploma.
NECESSARY SPECIAL REQUIREMENTS
1.
Candidates must be free of any speech, hearing or vision defects which would
impair their functioning in this position.
2. There will be a qualifying psychological evaluation.
3. There will be a qualifying medical evaluation.
4. There will be a qualifying Spanish language examination.
5. The job assignment may require attainment of New York State Police Information Network (NYSPIN) certification within (1) month of appointment; employees must maintain this certification while employed in this title.
SUFFOLK COUNTY
Competitive