EMERGENCY SERVICES DISPATCHER II 0174
DISTINGUISHING
FEATURES OF THE CLASS
An employee in this class is responsible for the supervision and training of one shift of Emergency Services Dispatchers who receive requests for medical, fire or rescue assistance and who contact the appropriate emergency services unit via a two-way radio communication system. The employee assigns workstations of subordinate personnel, monitors their activities, prepares reports on the activities of the communications operation and acts as a resource person in handling difficult situations. Work is supervised by an Emergency Services Dispatcher III and by higher-level administrators who review the operations of the unit for effectiveness and adherence to regulations and procedures of the program. Does related work as required.
TYPICAL WORK
ACTIVITIES
Assigns the workstations and duties
for a shift of the central radio of a two-way emergency medical, fire and
rescue communications system;
Supervises the work of Emergency
Services Dispatchers by monitoring the answering of calls and the dispatching
of emergency personnel and equipment;
Listens to the transmissions made
and received by the dispatchers to evaluate their handling of emergency
situations;
Acts as a resource person for the
dispatchers in handling situations requiring additional training and
experience;
Maintains constant information as to
the status and availability of ambulances and the status of hospital services
available;
May operate the central radio and
computer as a dispatcher in multiple-emergency situations;
Prepares periodic reports on the
activities of the communications operation;
Prepares and submits evaluations of
the performance of subordinate Emergency Services Dispatchers;
Supervises and participates in the
training of new Emergency Services Dispatchers I;
May operate a mobile command unit,
the major emergency response vehicle (MERV), a van, or other pool vehicle;
May enter, maintain, and modify
deployment plans in CAD for all agencies;
May monitor, modify, maintain, and
configure technical functioning of systems interfaces and console radio
equipment.
FULL PERFORMANCE
KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge
of the geographic layout and road network of Suffolk County; thorough knowledge
of the procedures and practices of the Emergency Services program in responding
to requests for medical, fire and rescue assistance; good knowledge of
emergency medical, fire and rescue terminology; skill in operating two-way
radio communications equipment; skill in entering emergency services data into
a computer with speed and accuracy; ability to remain calm while eliciting
information from persons who may be in a highly emotional state; ability to act
quickly and efficiently under stress; ability to plan and supervise the work
of subordinates in a manner conducive to full performance and high morale;
ability to express oneself clearly and concisely, both orally and in writing;
freedom from any speech or hearing defect which would impair one's functioning
in this position; physical condition commensurate with the demands of the
position.
MINIMUM
QUALIFICATIONS
PROMOTIONAL
Two (2) years of permanent
competitive status as an Emergency Services Dispatcher I.
NECESSARY SPECIAL
REQUIREMENT
Candidates must
possess both an Emergency Medical Dispatcher certificate and a Fire Services
Dispatcher certificate gained through an approved course as determined by the
appointing authority; appointees must maintain valid certificates throughout
their employment in this title.
Depending upon
assignment, may be required to possess a valid license to operate a motor
vehicle in New York State.
R 10/17/19
SUFFOLK COUNTY
Competitive