EMERGENCY SERVICES DISPATCHER III 0175
DISTINGUISHING
FEATURES OF THE CLASS
An
employee in this class is responsible for the supervision and scheduling the
entire emergency services radio unit consisting of Emergency Services
Dispatchers I and II who receive requests for medical, fire or rescue
assistance and contact the appropriate emergency service unit via a two-way
radio communications system. The
employee is responsible for the overall scheduling of personnel and workflow,
for recommending procedural changes and for implementing new practices and
procedures. The incumbent is also responsible for directing the unit in times
of large-scale emergencies and for coordinating the efforts of a large number
of emergency service units when necessary.
Work is supervised by higher-level administrators through written
reports and conferences. Does related work as required.
TYPICAL
WORK ACTIVITIES
Schedules the overall operation of
the central radio of a two-way emergency medical, fire and rescue
communications system, which functions on a 24-hour basis;
Supervises the Emergency Services
Dispatchers II who are responsible for the workflow and assignments of duties
on an assigned shift for the Emergency Services System;
Compiles reports concerning the
functions and procedures of the Emergency Service System and serves as a staff
advisor regarding matters pertaining to communications;
Recommends new procedures or changes
in existing procedures to promote efficiency and improved workflow;
Oversees the setting up and
maintenance of street indexes for the County;
Directs the efforts of the emergency
services system during times of large-scale emergencies;
Maintains standard operating
procedures related to communications for the county emergency operations center
and all subsidiary centers;
Maintains records of available
emergency personnel and equipment, district and community lines of
responsibility, and mutual aid systems.
Maintains
liaison with emergency communications officers in surrounding jurisdictions to
achieve uniformity and continuity of services;
Prepares and maintains the
communications annex to the county emergency management plan;
May operate a mobile command unit,
the major emergency response vehicle (MERV), a van, or other pool vehicle.
FULL
PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough
knowledge of the geographic layout and road network of Suffolk County; thorough
knowledge of the procedures and practices of the Emergency Services program in
responding to requests for medical, fire and rescue assistance; thorough
knowledge of emergency medical, fire and rescue terminology; working knowledge
of the operation of the emergency services computer system and of two-way radio
communications equipment; ability to act quickly and make sound decisions under
stress; ability to administer the functions of the Emergency Services System in
a manner conducive to efficiency, full performance and high morale; ability to
express oneself clearly and concisely, both orally and in writing; physical
condition commensurate with the demands of the position.
MINIMUM
QUALIFICATIONS
PROMOTIONAL
Two (2) years of permanent
competitive status as an Emergency Services Dispatcher II.
NECESSARY
SPECIAL REQUIREMENT
Candidates
must possess both an Emergency Medical Dispatcher certificate and a Fire
Services Dispatcher certificate, gained through an approved course as
determined by the appointing authority; appointees must maintain valid
certificates throughout their employment in this title.
Depending upon
assignment, may be required to possess a valid license to operate a motor
vehicle in New York State.
R
10/17/2019
Competitive