PUBLIC SAFETY DISPATCHER I 0177
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is involved in dispatching
mobile public safety units and rescue units through operation of a two-way
radio. The incumbent provides
information to public agencies through the use of computerized equipment. Supervision is received from a Public Safety
Dispatcher II or a uniformed member of the public safety agency. Does related work as required.
TYPICAL WORK ACTIVITIES
Operates a
two-way radio communication system to dispatch public safety personnel to calls
for assistance; May operate a telephone switchboard or complaint receiving
system which receives requests from the public for police or other public
safety assistance;
May
operate a computer terminal to obtain information on active warrants in
May
monitor bank alarms;
May
receive and transmit messages on a nationwide teletype system joined with
Federal, State and local agencies, the Armed Forces and the Attorney General's
Office;
Refers
non-emergency requests for assistance and information to the appropriate
agency;
Maintains
log and other clerical records of incoming and outgoing communications and
disposition of requests received;
Determines
priorities as necessary in handling emergency calls.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND
PERSONAL CHARACTERISTICS
Working knowledge of the basic geographic layout of
Suffolk County; ability to learn the procedures of public safety agencies in
handling calls for assistance in emergency situations and in routine
dispatching of agency vehicles; ability to learn to operate two-way radio
communications equipment and related equipment; ability to learn emergency
police, medical, fire and rescue terminology; ability to remain calm while
eliciting information from persons in a highly emotional state; ability to act
quickly and efficiently under stress and pressure; ability to speak in a clear
and distinct voice; ability to write in a legible fashion; ability to work in
rotating shifts; physical condition commensurate with the demands of the
position.
MINIMUM QUALIFICATIONS
OPEN
COMPETITIVE
Graduation
from a standard senior high school or possession of a high school equivalency
diploma.
PROMOTIONAL
Two (2) years of permanent competitive status as an Emergency Complaint Operator or Emergency Complaint Operator (Spanish Speaking). (Incumbents serving under Section 55A of New York State Civil Service Law are to be included pursuant to Section 52.12 of the same.)
NECESSARY SPECIAL REQUIREMENTS
1. Candidates must be free of any speech, hearing or vision defects which would impair their functioning in this position.
2. There will be a qualifying psychological evaluation for open-competitive candidates.
3. There will be a qualifying medical evaluation.
4. There will be a qualifying keyboard performance test.
5. The job assignment may require attainment of New York State Police Information Network (NYSPIN) certification within (1) month of appointment; employees must maintain this certification while employed in this title.
Competitive