PUBLIC SAFETY DISPATCHER II 0178
DISTINGUISHING FEATURES OF THE CLASS
The work involves supervision of an emergency communications center with responsibility for training personnel, supervising the work and planning adequate staff coverage. The employee monitors work performance and maintenance of activity records and participates in receiving calls and dispatching vehicles. Work is reviewed by an administrative supervisor through observation of results and review of reports. Performs related work as required.
TYPICAL WORK ACTIVITIES
Schedules the overall operation of a radio room which dispatches public safety vehicles and provides information for authorized agencies;
Supervises the Public Safety Dispatchers I by observation of work performed and review of activity logs;
Participates in receiving calls, dispatching vehicles and operating auxiliary equipment;
Prepares periodic statistical reports on the work performed by radio room dispatchers;
Keeps time sheets, assigns overtime and schedules vacations;
Determines proper use and dissemination of criminal records according to requirements of the law.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of the geographic layout and road network of Suffolk County; thorough knowledge of the procedures and practices of emergency response agencies in responding to requests for emergency assistance; thorough knowledge of terminology used in dealing with emergency situations; ability to supervise the operation of two-way radio communications equipment; ability to act quickly and efficiently under stress and pressure; ability to plan and supervise the work of subordinate personnel in a manner conducive to full performance and high morale; ability to keep records and prepare written reports; ability to speak in a clear and distinct voice; physical condition commensurate with the demands of the position.
Graduation from high school or possession of a high school equivalency diploma, and three (3) years of paid experience in dispatching public safety vehicles.
NOTE: Experience in dispatching emergency vehicles may be substituted for education on a year-for-year basis.
Two (2) years of permanent competitive status as a Public Safety Dispatcher I.
NECESSARY SPECIAL REQUIREMENT
Candidates must be free of any speech, hearing or vision defects which would impair their functioning in this position. There will be a qualifying psychological evaluation for open-competitive candidates.