COMMUNICATIONS ANALYST I 0180
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs entry-level technical functions involving the installation, maintenance, repair, upgrade and programming of telephone communication systems. The incumbent is responsible for assisting in the analysis of current and projected communications requirements of departments, and for assisting in detailed equipment planning. The incumbent works independently within the framework of established policy in the performance of assigned duties or may assist higher-level technical personnel in larger and more-complex installations or repairs. Supervision is received from an administrative supervisor or higher-level technical employee who may provide direct oversight and training. Does related work as required.
TYPICAL WORK ACTIVITIES
Responds to help desk trouble tickets and user requests for system modifications;
Diagnoses system malfunctions and identifies corrective measures;
Assists in the design and installation of communication systems for disaster relief operations;
Assist in planning and coordinating changes to communications infrastructure resulting from office relocations, new buildings or system upgrades;
Maintains liaison with user departments, telephone service providers and other vendors relative to the purchase, installation and maintenance of telephone communication equipment;
Maintains liaison with agencies to determine communications requirements of new buildings and examines communications systems to identify potential modifications;
Reviews new developments in the communications field for potential use in improving operations;
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the principles, procedures and application of sophisticated telephone communication systems; good knowledge of current developments, research and literature in the communications field; good knowledge of the different communications requirements of user agencies; good knowledge of systems analysis as it applies to the communications field; ability to systematically analyze and solve problems involved in communications systems; ability to establish and maintain effective working relationships with officials of other agencies and jurisdictions;
Graduation from a standard senior high school or possession of a high school equivalency diploma, and six (6) years of experience working with a large-scale telephone communications system in a position which involves responsibility for system planning, modification or analysis.
NOTE: Up to four (4) years of education from a college with federally-authorized accreditation or registration by NY State will be substituted for experience on a year-for-year basis.