DATA CONTROL SUPERVISOR†††††††††††††††† ††††††††††††††††††††††† 0575
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class responds to user requests for assistance, serves as the liaison for data processing operations and application development, and/or is responsible for quantitative and qualitative accuracy of data processing input and output.† Responsibility may be included for documentation of reported occurrences, follow-up to resolve problems either by direct action or referral to the correct area of responsibility, and/or maintaining and updating reference materials for data processing standards and procedures.† The incumbent recommends alternative procedures to users whenever appropriate and may utilize application software in a test environment to gain further expertise. Work is performed under general supervision; and is reviewed by administrative supervisors through conferences, observations, periodic reports and the effectiveness of operation.† Does related work as required.
TYPICAL WORK ACTIVITIES
††††††††† Acts as the liaison between user departments and computer personnel and serves as the central contact person for user reporting of all data processing problems;
††††††††† Maintains the flow and sequence of data and information, controls input and output of the processing of data;
††††††††† Functions as the catalyst to resolve all reported problems by directly solving if capable, or by immediate referral to appropriate personnel;
††††††††† Maintains full documentation of problems and their resolution;
††††††††† Tracks outstanding problems and follows up until problem resolution occurs;
††††††††† Documents changes to current systems and assists in the documentation of new systems;
††††††††† Reads flow charts to ascertain the order of materials required for data processing orders; assembles program packages;
††††††††† Advises user of procedure to follow until resolution occurs;
††††††††† Prepares required reports;
††††††††† Makes recommendations based on type and frequency of user contact;
††††††††† Develops, maintains and updates data processing reference manuals;
††††††††† Attends technical meetings to review changes and modifications in procedures.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of procedures related to control of input and output as a data processing center; good knowledge or data control record keeping principals and procedures; good knowledge of general office practices and procedures; working knowledge of data processing terminology and equipment; ability to prepare data processing documentation; ability to follow oral and written instructions; ability to express oneself clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with users and technical personnel; physical condition commensurate with the demands of the position.
††††††††† OPEN COMPETITIVE
††††††††† (a) Graduation from a college with federally-authorized accreditation or registration by New York State with a Bachelorís Degree in Computer Science, Information Technology or a related field, or;
††††††††† (b)† Graduation from a college with federally-authorized accreditation or registration by New York State with an Associate's Degree, and two (2) years of experience in a data processing environment which has included diagnosing, tracking and resolving end-user problems and/or controlling the flow and sequence of work; or,
††††††††† (c) Graduation from a standard senior high school or possession of a high school equivalency diploma, and four (4) years of experience in a data processing environment which has included diagnosing, tracking and resolving end-user problems and/or controlling the flow and sequence of work; or,
††††††††† (d) An equivalent combination of education and experience as defined by the limits of (a),(b) and (c).