ASSISTANT MANAGER OF INFORMATION TECHNOLOGY OPERATIONS                                                  0582

 

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class plans, directs and coordinates the activities of a division of the Suffolk County Department of Information Technology or assists in the overall administration of a large information technology division within a Suffolk County department. Responsibility is included for evaluation and implementation of new technologies, identification of priorities, and allocation of staff resources to complete projects within the area of responsibility. The incumbent exercises administrative and technical supervision over a large staff of analytical, technical and clerical personnel.  Work is performed under the general direction of an administrative supervisor and is reviewed through consultation, conferences and reports.  Does related work as required.

 

TYPICAL WORK ACTIVITIES

          Meets with management and users to determine technical needs, requirements, program priorities and implementation approaches;

          Assists in the analysis of new and proposed systems and applications in terms of the equipment, personnel and time required for their implementation and use;

          Manages the preparation of detailed work plans for staff resources and monitors work plans for progress, adjusting resource allocation and priorities as necessary and ensuring that the appropriate resources are available to complete projects by their due dates;

          Participates in feasibility studies and cost comparison analyses on technology solutions proposed or requested by County users and departments;

          Recommends the appropriate priority for various requests for information technology services;

          Assists in directing the analytical and technical staff in conducting studies and designing systems that integrate state-of-the-art concepts within the area of responsibility;

          Applies enterprise-wide approach to information technology projects and promotes innovative technological solutions to address countywide changing operational needs;

          Assists in long-­range planning through analysis of current and projected computer utilization, discussions with County departments regarding expanded use of technology and evaluation of the applicability of technological improvements to County users;  

          Sets standards, policies and procedures related to the area of responsibility;

          Coordinates departmental operations with the Suffolk County Department of Information Technology, as appropriate.

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of the operating principles, methods of application and capabilities of complex technology solutions across multiple platforms such as mainframe, networked servers and web-based platforms; thorough knowledge of the principles, practices and procedures involved in the organization and scheduling of computer operations to obtain maximum efficiency in computer utilization and work production; through knowledge of the capabilities and limitations of information systems; thorough knowledge of current innovations and technology in the field of technology; good knowledge of the principles, methods and techniques of computer programming and systems analysis; good knowledge of the principles, practices and procedures of modern office organization and management;  ability to plan, assign and supervise the work of a large staff of professional and technical subordinates in a manner conducive to full performance and high morale; ability to compile and prepare comprehensive statistical and narrative reports; physical condition commensurate with the demands of the position.

 

MINIMUM QUALIFICATIONS

          OPEN COMPETITIVE

          (a) Graduation from a college with federally-authorized accreditation or registration by NY State with a Master’s Degree and three (3) years of information technology experience, which includes work in the areas of network operations; telecommunications; help desk and desktop support; application development; project management; data governance and business intelligence; and/or geographic information systems. At least two (2) years of the above experience must be in an administrative or managerial capacity; or,

          (b) Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's Degree and five (5) years of information technology experience, which includes work in the areas of network operations; telecommunications; help desk and desktop support; application development; project management; data governance and business intelligence; and/or geographic information systems. At least three (3) years of the above experience must be in an administrative or managerial capacity; or,

          (c) Graduation from a college with federally-authorized accreditation or registration by NY State with an Associate's Degree and seven (7) years of information technology experience, which includes work in the areas of network operations; telecommunications; help desk and desktop support; application development; project management; data governance and business intelligence; and/or geographic information systems. At least five (5) years of the above experience must be in an administrative or managerial capacity; or,

          (d) An equivalent combination of education and experience as defined by the limits of (a), (b) and (c).       

SPECIAL NOTE:  Because of the rapid evolution of technology in this field, three (3) years of the qualifying experience must have been gained within the last five (5) years.

 

          PROMOTIONAL

          Two (2) years of permanent competitive status as a Systems Analysis Supervisor, Information Services Project Manager, Principal Programmer Analyst, Director of Telecommunications, or Geographic Information Systems Coordinator; or,

          Four (4) years of permanent competitive status as an Office Systems Analyst IV.

 

R 10/09/19

SUFFOLK COUNTY

Competitive