DIRECTOR OF CONTINUOUS INNOVATION 0739

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class responsible for overseeing the development and execution of the enterprise-wide continuous innovation initiatives and programs for Suffolk County. Responsibilities include developing, planning, and executing the strategy that results in eliminating waste, improving customer satisfaction, and improving the overall quality of services while increasing the number of customers helped through the organization. The incumbent oversees continuous innovation personnel in defining standards and governance, tools, and methodology to build on executive engagement. Work is performed within established policies, however assignments are performed with considerable independence, requiring the exercise of discretion, sound judgment, and initiative. Does related work as required.

TYPICAL WORK ACTIVITIES

Oversees all continuous improvement initiatives and strategy by identifying, planning, and implementing multiple projects, studying ways to make improvements on processes to increase productivity, improve quality, reduce costs, time management, and recommend solutions that align with priorities;

Coordinates with staff through continuous innovation meetings and workshops, including mission process reengineering sessions, brainstorming sessions, and various process improvement guidance trainings;

Oversees the development and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures;

Oversees continuous improvement communication to keep employees engaged and informed about overall program benefits and value;

Collaboratively works with County Executive, department leadership, Human Resources, Office of Budget and Management, and Department of Information Technology on a wide range of continuous improvement initiatives;

Develops and implements new processes to improve productivity, safety, service quality and delivery through the use of performance data;

Reporting on all deliverables for the program through dashboards aligned with KPI to measure critical success factors;

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of the principles, practices and techniques of public administration, public finance and modern office management; comprehensive knowledge of modern techniques and tools for process improvement; comprehensive knowledge of the methods and techniques employed in performing managerial studies and conducting research projects; comprehensive knowledge of the application of information processing systems and methods to administrative procedures; thorough knowledge of local, state and federal laws which pertain to management organization, planning and implementation; ability to direct studies of government operations and administrative research; ability to systematically analyze facts and to exercise sound judgment in initiating improved methods of operation; ability to establish effective working relationships with public officials and administrators; ability to supervise the work of a staff in a manner conducive to full performance and high morale; ability to express oneself clearly and concisely, both orally and in writing; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a college with federally authorized accreditation or registration by NY State with a Bachelor’s Degree in Public Administration, Business Administration, Engineering, or a related field and ten (10) years of continuous innovation/improvement, analytical, project management, or business analysis experience including supervisory experience, at least five (5) of which have involved increasing responsibility in leading process improvement projects.

NECESSARY SPECIAL REQUIREMENT

Possession of all of the following certifications within 6 months of employment: Project Management Professional (PMP) certification, Lean Six Sigma Black Belt certification, and Salesforce Administrator certification.

R 08/17/23

SUFFOLK COUNTY

Competitive