NETWORK AND SYSTEMS TECHNICIAN 0758
An employee in this class is involved in assisting with the installation and maintenance of personal computers, networks and other information technology equipment and systems in a Non-County jurisdiction. Responsibility is included for identifying and correcting system problems. As an entry level employee in the network and systems field, the incumbent receives close supervision until experience allows more independent action. Work is reviewed in progress and upon completion for achievement of desired objectives. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists in the installation and maintenance of personal computers and networks; strings cables and installs components, peripherals, and software;
Evaluates system configuration requirements, requisitions equipment, and inventories equipment upon delivery;
Diagnoses computer and network problems, assists in resolving difficulties, and refers software problems to appropriate staff members or vendors if necessary;
Assists departmental personnel in learning the use of information technology equipment;
Assists in researching and implementing new technologies.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge of current information technology equipment; working knowledge of installation procedures pertaining to computers, software and peripheral equipment; working knowledge of the physical requirements of information technology equipment; ability to install information technology equipment including personal computers and networks; ability to evaluate equipment configuration requirements; ability to diagnose equipment problems and assist in their resolution: ability to instruct personnel in equipment use; ability to maintain accurate records; physical condition commensurate with the demands of the position.
Graduation from a standard senior high school or possession of a high school equivalency diploma and two (2) years of experience in a position working with information technology equipment. At least one (1) year of experience must include system installation, configuration, evaluation and troubleshooting.
Additional education from a college with federally-authorized accreditation or registration by NY State, which includes six (6) credits per year in information technology or computer science, may be substituted on a year-for-year basis for all experience.
Coursework in information technology from a non-degree-granting computer training institution may be accepted based upon credit hour equivalence.
SPECIAL NOTE: Because of the rapid evolution of technology in this field, qualifying experience must have been gained within the last five (5) years.
Two (2) years of permanent competitive status as a Technical Support Representative.