CLINIC AIDE 2601

DISTINGUISHING FEATURES OF THE CLASS

Under direct supervision, an employee in this class is responsible for assisting health clinic patients to better understand and follow the most routine of clinic operations. Responsibility is included for interpreting clinic questionnaires, checking medical forms for completeness, and for directing patients to clinic subdivisions. Detailed instructions and close supervision are received at the beginning of work assignments but the duties are of such routine nature that the employee is expected to work without constant supervision. Work is thoroughly reviewed by supervisors through observation of performance. Does related work as required.

TYPICAL WORK ACTIVITIES

Greets patients entering clinics and directs them to the proper clinic subdivisions for their particular needs;

Distributes medical questionnaires, explains type of information being requested, and checks forms for completeness;

Answers basic and routine telephone and personal inquiries, directs the more difficult questions to the proper superiors;

Verifies that all required records and papers are complete for processing of medical records; records simple data for record-keeping purposes;

Maintains appointment registers, makes appointments for clients, and maintains simple records of appointments made.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Ability to acquire knowledge of the clinic's operation and services rendered; ability to keep limited records; ability to give simple directions in a clear speaking voice; ability to greet people in a kind and courteous manner; ability to react quickly and calmly in cases of emergency; ability to follow written and oral directions in exact detail; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

There are no minimum education or experience requirements for this position. Candidates, however, must have ability to read and write English.

R12/10/98

SUFFOLK COUNTY

Non-Competitive