CLINIC MANAGER (DRUG ABUSE) 2652

DISTINGUISHING FEATURES OF THE CLASS

Under general supervision, the Clinic Manager (Drug Abuse) oversees the administrative operations of a drug abuse treatment clinic in the Health Services Department, coordinates supportive care with clinic programs and is responsible for the training and development of clinic staff. The employee is expected to intervene in crisis situations and when client's behavior necessitates such action. The incumbent is responsible for supervision of clinic staff, is directly involved with the training of the drug abuse treatment staff, and administers clerical operations, statistical services, scheduling of patients, gathering of financial data and other related services. General supervision is received from the Clinic Coordinator through conferences and written reports. Performs related work as required.

TYPICAL WORK ACTIVITIES

Administers and supervises on a daily basis clinic staff, including Physicians, Psychiatrists, Psychiatric Social Workers, Vocational Rehabilitation Counselors, Drug Counselors, Registered Nurses, clerical personnel and all other support staff;

Administers and supervises on a daily basis all clerical functions, financial screening, scheduling, data collection records, and reports;

Supervises the scheduling of professional and support services in accordance with patient needs, availability of staff, community recommendations and objectives of the Division of Community Mental Hygiene Services;

Disseminates to all staff the standards, policies and procedures issued by the Suffolk County Department of Health Services, including all policy and procedure manuals, and all such manuals relating to the operation of the drug abuse treatment clinic;

Establishes and maintains liaison with community advisory groups, federal and state health offices and other county agencies to assess needs;

Provides information on services available and ensures coordination of services;

Keeps records of patient needs, program changes and personnel evaluations;

Monitors drug treatment operations to ensure compliance with all applicable federal, state and local laws, regulations and guidelines;

Reports any building maintenance problems for corrective action;

Evaluates the effectiveness of existing services;

Prepares regular and special reports on clinic and program services;

Deals with particularly difficult clients on a personal level.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of the operations and policies of the Suffolk County Department of Health Services; thorough knowledge of the principles and practices of community drug clinic operation and administration; thorough knowledge of current developments, literature and sources of information in the health care field, particularly those relating to drug abuse treatment and clinic operation; thorough knowledge of methadone treatment and other drug treatment modalities; thorough knowledge of state and federal regulations regarding drug abuse treatments; ability to motivate and supervise various levels of clinic personnel in a manner conducive to full performance and high morale; ability to formulate program proposals for the operation of the clinic; ability to express oneself clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with other government officials, clinic personnel and the community; ability to remain calm in potentially hazardous situations when dealing with violent patients; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's degree and four (4) years of managerial or counseling experience in a drug abuse treatment facility.

R10/20/11

SUFFOLK COUNTY

Competitive