CASEWORK SUPERVISOR 3007
DISTINGUISHING FEATURES OF THE CLASS
Under general supervision, an employee in this class supervises and directs the work of a casework unit. This position involves responsible administrative and professional duties supervising a staff of Caseworkers engaged in providing professional casework services. The incumbent assigns cases and reviews work for adherence to accepted standards of professional and departmental policies, rules and regulations. Work is reviewed by a professional supervisor through personal conferences and by analysis of records and reports. Does related work as required.
TYPICAL WORK ACTIVITIES
Supervises a staff of Caseworkers; conducts individual and group conferences with casework staff to make assignments and to guide, train and develop casework skills;
Evaluates staff performance, reviews case records and maintains appropriate records and controls for compliance with mandated case recording standards and mandated statistical reporting;
Approves and authorizes eligibility for services;
Develops and maintains cooperative relationships with public and private agencies to expedite handling of casework assignments;
Interprets existing laws, rules and policies to casework staff, officials, representatives of public and private agencies, clients, and others as required;
Prepares regular and special reports on individual cases and activities of casework unit;
Personally handles difficult cases or emergencies as necessary.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of the principles, practices and techniques of social work; thorough knowledge of casework methods and techniques and of their application to work problems; good knowledge of applicable laws, rules and regulations relating to the County's social services program; good knowledge of the sources of information available in the County including knowledge of other social agencies and their functions; ability to plan, direct and supervise activities of a casework unit in a manner conducive to full performance and high morale; ability to analyze and evaluate case records and to assist personnel in reaching sound decisions based on pertinent regulations and information; ability to establish effective working relationships with clients, relatives and other interested persons, and to obtain and verify needed information through interview and investigation; ability to prepare clear, accurate and comprehensive reports of unit activities; physical condition commensurate with the demands of the position.
Two (2) years of permanent competitive status as a Senior Caseworker.