CASE MANAGER 3008

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class is responsible for assisting individuals in crisis situations on the family or personal level. The incumbent counsels clients and refers them to appropriate sources that can provide needed assistance. The incumbent is responsible for case planning and management in a program that provides temporary and emergency help for those with family or personal crises. Duties include family counseling and volunteer parent training. Supervision may be exercised over a support staff and is received from administrative supervisors through conferences and written reports. Does related work as required.

TYPICAL WORK ACTIVITIES

Meets with clients and makes temporary housing arrangements when necessary;

Contacts family members and ascertains the needs of the family;

Develops a plan for the management of the case, including the long-range goals of the family or helping to establish alternate solutions for the problems;

Provides supportive and emergency services to the client and/or family;

Prepares reports about those who are assisted by the program;

Counsels the family members in order to try to help them resolve future problems.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of the principles, practices and techniques of social work; thorough knowledge of counseling methods and techniques and their application to work problems; good knowledge of the services and resources provided through public and private social service agencies; ability to analyze and evaluate case records and to reach sound decisions; ability to prepare clear, accurate, and comprehensive reports about cases under the incumbent's responsibility; ability to express oneself clearly and concisely, both orally and in writing; ability to plan, assign, and supervise work of personnel in a manner conducive to full performance and high morale; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's Degree, and two (2) years of experience in social work in a public or private agency.

NOTE: Additional education in social work may be substituted for experience on a year-for-year basis.

NECESSARY SPECIAL REQUIREMENT:

Depending upon assignment, candidates may be required at the time of appointment and during employment in this title to possess a valid license to operate a motor vehicle in New York State.

R02/27/14

SUFFOLK COUNTY

Competitive

Review 07/23/15