CHILD SUPPORT SPECIALIST II 3058

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class functions as an assistant supervisor and is responsible for conducting investigations and collecting child support payments from individuals legally responsible for the support of dependents. The incumbent performs on-the-job training and handles specialized assignments requiring greater knowledge and a higher level of independent judgment. Unlike a Child Support Specialist III, the incumbent is not responsible for the overall functioning of the unit but acts as an assistant to the unit supervisor; this may include assigning and reviewing the work of support personnel. The work is performed under the general supervision of a higher-level Child Support Specialist; and is reviewed through conferences and written reports. Does related work as required.

TYPICAL WORK ACTIVITIES

Assists the unit supervisor as required;

Reviews records of delinquent accounts and contacts friends, relatives, informers, neighbors, associates and various governmental agencies in an effort to locate individuals with delinquent accounts;

Conferences with the County Attorney who speaks with petitioners, respondents and attorneys to establish, enforce, or modify orders of support payable through the Support Collection Unit;

Accepts monies and issues receipts for payments collected;

Testifies as a representative of the department;

Monitors child support payments pursuant to voluntary agreements or court orders;

Trains new staff in the unit functions and familiarizes them with departmental procedures and investigative techniques;

Conducts special investigations, at the direction of the unit supervisor, which involve the analysis of complex support cases, unusual surveillance activity, or more demanding interview situations;

Compiles unit statistics for the preparation of monthly reports.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of the principles practices and methods of child support investigation and collection; good knowledge of Family Court and/or other laws and regulations as they affect child support investigation and collection; good knowledge of effective training techniques; working knowledge of statistical concepts; skill in interviewing techniques; ability to understand and interpret statistical data; ability to gather and analyze facts and to arrive at sound conclusions; ability to establish and maintain effective working relationships with a variety of individuals and agencies; ability to obtain information from individuals who may be uncooperative or hostile; ability to maintain records and prepare reports; ability to express oneself clearly and concisely, both orally and in writing; good judgment; tact; initiative; courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Either:

(a) Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's Degree, and one (1) year of experience in the investigation or collection of debts, or in interviewing; or

(b) Completion of sixty (60) credits from a college with federally-authorized accreditation or registration by NY State, and three (3) years of experience as defined in (a).

PROMOTIONAL

Two (2) years of permanent competitive status as a Child Support Specialist I or Child Support Specialist I (Spanish Speaking).

NECESSARY SPECIAL REQUIREMENTS

1. Candidates must be bondable.

2. Within six (6) months of appointment, employees hired after 9/27/96 must obtain a NYS Notary Public license. The license must be maintained throughout employment in the title.

3. At the time of appointment and during employment in this title, employees must posses a valid license to operate a motor vehicle in New York State.

R 03/27/18

SUFFOLK COUNTY

Competitive