FUEL ASSISTANCE WORKER I 3068

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs non-professional duties to interview and assist clients in the delivery of gas or electric services for energy related social services programs. Work requires some independent judgment, but is performed within well-established guidelines under the general supervision of administrative or supervisory personnel. Do related duties as required.

TYPICAL WORK ACTIVITIES

Assists clients in completing application forms necessary to receive assistance for energy related social services programs;

Checks applications and other documentation for accuracy and completeness;

Completes forms necessary for issuing grants to clients for gas or electric services;

Interviews clients and assists in determining eligibility for assistance;

Answers phone calls, files, inputs and retrieves information on a computer, and performs other clerical duties.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Working knowledge of services offered through energy related social services programs including eligibility requirements; ability to communicate with and explain policies and procedures to people from varied economic and educational levels; ability to deal effectively with the needs of clients while performing assigned duties; ability to exercise sound judgment; ability to establish effective working relationships with co-workers, clients, etc.; ability to follow oral and written instructions; ability to express oneself clearly and concisely, both orally and in writing; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Six (6) months of experience in a position that involves substantial public contact.

NOTE: Education beyond high school may be substituted for experience. Fifteen (15) credits equal six (6) months.

R03/04/02

SUFFOLK COUNTY

Competitive