FUEL ASSISTANCE WORKER II 3069

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs non-professional duties to interview and assist clients in the delivery of gas or electric services for energy related social services programs. Work is distinguished from that of a Fuel Assistance Worker I in that the incumbent exercises a higher degree of independent judgment in making decisions regarding eligibility for assistance. Work is performed within well-established guidelines under the supervision of professional personnel. Do related duties as required.

TYPICAL WORK ACTIVITIES

Assists clients in completing application forms necessary to receive assistance for energy related social services programs;

Checks applications and other documentation for accuracy and completeness;

Interviews clients and determines eligibility for assistance; completes forms necessary for issuing grants to clients for assistance; issues vouchers for gas and electric payments;

Answers phone calls including an emergency services hotline for fuel or oil burner repairs;

Performs clerical duties including filing, and inputting and retrieving information on a computer.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of services offered through energy related social services programs, including eligibility requirements; ability to communicate with, and explain policies and procedures to, people from varied economic and educational levels; ability to deal effectively with the needs of clients while performing assigned duties; ability to exercise sound judgment; ability to establish effective working relationships with co-workers, clients, etc.; ability to follow oral and written instructions; ability to express oneself clearly and concisely both orally and in writing; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Six (6) months of experience in the performance of duties associated with the delivery of services for the HEAP or other energy related social service programs within New York State.

R03/04/02

SUFFOLK COUNTY

Competitive