COMMUNITY SERVICE WORKER 3080

DISTINGUISHING FEATURES OF THE CLASS

Under general supervision, an employee in this class performs non-professional duties to assist professional social and community workers in the implementation and delivery of agency programs and services. The incumbent must exercise some independent judgment within well-established guidelines. Work involves considerable telephone or personal contact with clients and the general public. Supervision is received through conferences and review of work completed by a professional social services worker or other supervisory personnel. Does related work as required.

TYPICAL WORK ACTIVITIES

Provides information to individuals or groups concerning services offered by public or private agencies;

Assists applicants in filling out forms for services and explains procedures to be followed;

Makes routine field visits to gather documentation and obtain information concerning an applicant's eligibility for agency services;

Assists clients in locating housing by interviews with landlords and brokers concerning vacancies; transporting clients to see prospective housing; discusses financial arrangements with landlords, and assists clients to obtain relocation allowances;

Assists professional social service workers in evaluating day care and foster care homes by performing collateral visits to schools and other agencies to obtain information concerning the prospective day care or foster care home; maintains case plans by providing supportive home visits to clients;

Provides transportation for clients in conjunction with the delivery of agency services.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Working knowledge of the social resources and services offered to the community; working knowledge of low-income areas, residents and their problems; ability to communicate with and explain agency policies and procedures to people from varied socio-economic and educational levels; ability to understand and deal effectively with the economic, social and emotional needs of individuals while carrying out assigned duties; ability to exercise sound judgment in unexpected and crisis situations; ability to establish effective working relationships with other agency employees, representatives of community organizations and the general public; ability to follow oral and written instructions; ability to prepare routine written reports; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a standard senior high school or possession of a high school equivalency diploma, and one (1) year of experience in a position involving substantial client contact, in a public or private social service agency.

NOTE: Additional education from a college with federally-authorized accreditation or registration by NY State will be substituted for experience on a year-for-year basis.

NECESSARY SPECIAL REQUIREMENT

At the time of appointment and throughout employment in this title, employees are required to possess a valid license to operate a motor vehicle in New York State.

R4/05/83

SUFFOLK COUNTY

Competitive

Review 7/23/15