HOTLINE COORDINATOR                                                                                                           3231

 

 

DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for directing a staff of volunteer workers who man the Hotline phones for the Town of Islip.  Under general supervision, an employee in this class coordinates the contributions of volunteers in providing guidance for those faced by crises or problems.  Does related work as required.

 

TYPICAL WORK ACTIVITIES

          Participates in screening volunteers to determine suitability for Hotline assignments;

          Trains volunteers and schedules their work;

          Evaluates volunteers' performance by listening to how they handle their calls, reading their logs and hearing their stated problems;

          Counsels and provides guidance via telephone for crises and/or problems;

          Keeps referral file current and accurate by frequent checks with referral agencies to ascertain how they have helped those referred to them by Hotline Volunteers;

          Maintains statistical records classifying calls and callers to meet requirements of funding agencies for the information of the staff;

          Arranges programs for monthly staff meetings to provide information to enable volunteers to better handle the calls they receive;

          Publicizes Hotline availability by providing information on it to local publica­tions and writing copy for posters;

          Recruits volunteers in the community via outreach programs with various civic groups and organizations.

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of the techniques of crisis intervention; good knowledge of the behavior of addicts, the mentally disturbed and those faced by critical situa­tions; some knowledge of statistical methods; ability to supervise volunteers in such a way as to elicit their best efforts to make a meaningful contribution to the team effort; physical condition commensurate with the demands of the position.

 

MINIMUM QUALIFICATIONS

          OPEN COMPETITIVE

          Either:

          (a) Graduation from a New York State or Regionally accredited college or university with a Bachelor's Degree which includes at least sixteen (16) credits in behavioral sciences and sociology and two (2) years of experience in dealing with social problems in a counseling

situation; or,

 

          (b) A Master's Degree in Social Work or Counseling; or,

 

          (c) Graduation from high school or possession of a high school equivalency diploma and six (6) years of experience in dealing with social problems in a counseling situation, two (2) of which must have been in an administrative capacity; or,

 

          (d) An equivalent combination of training and experience as defined by the limits of (a), (b) and (c).

 

 

 

R 8/24/81

SUFFOLK COUNTY

Competitive

RR 1/24/03