ASSISTANT DIRECTOR OF PUBLIC ASSISTANCE-QUALITY CONTROL                                                           3307

 

 

DISTINGUISHING FEATURES OF THE CLASS

Under general supervision, an employee in this class plans, coordinates, supervises and manages the activities of the Public Assistance-Quality Control unit, which is responsible for a wide range of support functions, services and monitoring activities in the Public Assistance division of the Department of Social Services.  Work is reviewed by the Public Assistance Administrator or the Assistant Public Assistance Administrator through conferences and written reports.  Direct supervision is exercised over a staff of Social Welfare Examiners and general supervision is exercised over the clerical staff.  Does related work as required.

 

TYPICAL WORK ACTIVITIES

          Reviews and analyzes changes and revisions on the Federal, State and local level in welfare management systems and functioning, regulatory changes and changes in agency policy and procedure, for their impact on all Public Assist­ance functions; prepares reports on such findings;

          Oversees the drafting of initial and revised procedures and workflows to be utilized by all Public Assistance staff, based on unit research and administrative policy;

          Develops plans for implementing the above new procedures and workflows;

          Supervises correction of material inputted by Public Assistance examiners; based on this activity, completes error/performance reports for the Public Assistance administration;

          Develops and monitors direct lines of communication with managerial and supervisory staff for faster feedback on questions and problems with procedures;

          Assists the Public Assistance Administrator in determining the extent of error rates, overpayments, underpayments and dollar saving projections; recom­mends steps to be taken in improving staff performance.

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of Federal, State and local Social Service laws and programs as they affect eligibility for financial assistance; comprehensive knowledge of other laws and programs which may affect eligibility, such as Work- men's Compensation, Social Security and Unemployment Insurance; thorough know- ledge of the principles, practices, methods and techniques of program and management analysis; ability to plan, coordinate and supervise the work of others in a manner conducive to full performance and high morale; ability to communicate clearly and concisely, both orally and in writing; tact; judgment; emotional maturity; physical condition commensurate with the demands of the position.

 

MINIMUM QUALIFICATIONS

          OPEN COMPETITIVE

          Either:

          (a) Graduation from a New York State or Regionally accredited college or university with a Bachelor's Degree and six (6) years of experience in a social service agency, three (3) years of which must have been in an administrative capacity; or,

 

          (b) Graduation from high school or possession of a high school equivalency diploma and ten (10) years of experience in a social service agency, three (3) years of which must have been in an administrative capacity; or,

 

          (c) An equivalent combination of training and experience as defined by the limits of (a) and (b).

 

          PROMOTIONAL

          Either:

(a)     One (1) year of permanent competitive status as a Social Welfare Examiner IV; or,

 

(b)     Two (2) years of permanent competitive status as a Social Welfare Examiner III.

 

R10/27/82

SUFFOLK COUNTY

Competitive

RR1/24/03