COMMUNITY SERVICE AIDE 3701

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class acts as liaison between residents of a community, and municipal agencies or departments which provide services and assistance to those in need. The incumbent may call at the homes of residents, assist them at local community centers, or receive and refer inquiries and complaints via telephone. The work consists of advising community residents of employment opportunities, health services, counseling services, or means of resolving a variety of other community problems. Work differs from that found in the Community Service Worker class in that Community Service Aides are performing lower level duties for the purpose of informing community residents about available services; they are not involved in the implementation and delivery of services or in actually dealing with providers in order to secure services for clients (i.e.: locating housing through landlords or brokers). Work is performed under general supervision and is carried out according to established procedures. Does related work as required.

TYPICAL WORK ACTIVITIES

Informs area residents of employment and job training opportunities, health services, and procedures and services for resolution of community related problems;

Describes government funded special programs to area residents as well as procedures for obtaining services; makes referrals to appropriate service agencies;

Works to establish a good rapport between personnel of municipal agencies or departments, and community residents;

Reports health hazards or other problems to the appropriate agency or department;

Keeps records of activities, maintains files, and provides superiors with statistics and information to be used for monthly reporting;

Attends meetings conducted for training and information;

Performs other functions, as may be required, such as tending children who accompany parents to a community center, assisting applicants in completing necessary forms, and providing transportation for clients in conjunction with the delivery of agency services.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of services and programs available to community residents; good knowledge of a community, its residents and their problems; ability to understand and follow both oral and written instructions; good judgment; empathy; tact; courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

Graduation from a standard senior high school or possession of a high school equivalency diploma.

NECESSARY SPECIAL REQUIREMENT

Depending on the nature of the position under consideration:

1. Employees at the time of appointment and during employment in this title, may be required to possess a valid license to operate a motor vehicle in New York State.

2. Employees may be required to communicate in a language other than English.

R6/27/22

SUFFOLK COUNTY

Non-competitive