SUPERVISING COMMUNITY SERVICE AIDE 3703
DISTINGUISHING FEATURES OF THE CLASS
Under general supervision, an employee in this class is responsible for the overall administration and supervision of a Community Service program. The incumbent is responsible for the community program's maximum effectiveness and efficiency. Supervision is received from an administrative supervisor through conferences and written reports. Does related work as required.
TYPICAL WORK ACTIVITIES
Supervises a Community Service program by working with Senior Community Service Aides, Community Service Aides, Community Service Workers and other outreach workers;
Informs personnel of new and existing programs available to residents in need; informs staff of health services and initiatives that the Community Service Aides and Workers can relay to the residents and clients;
Works to establish a good rapport between professional counselors and clients;
Constructs and compiles monthly reports;
Attends meetings conducted for training and information; conducts in-service sessions;
Makes referrals to appropriate community resources;
Assists in developing health education projects for staff and clients;
Monitors workflow of program.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Comprehensive knowledge of poverty areas, residents and their problems; comprehensive knowledge of the services offered to those in need; thorough knowledge of the vernacular of the community to easily communicate with residents; good knowledge to analyze community problems and resolve a practical course of action; ability to establish an effective working relationship with persons in economically depressed areas as well as persons actively engaged in Community Service programs; ability to plan, assign and supervise the work of personnel in a manner conducive to full performance and high morale; ability to express oneself clearly and concisely, both orally and in writing; physical condition commensurate with the demands of the position.
a) Graduation from a New York State or Regionally accredited college or university with an Associate's Degree, and two (2) years of experience in a community health service or social service program; or,
b) Graduation from a standard senior high school or possession of a high school equivalency diploma, and four (4) years of experience in a community health service or social service program; or,
c) An equivalent combination of education and experience as defined by the limits of a) and b).