SENIOR NEIGHBORHOOD AIDE 3707
DISTINGUISHING FEATURES OF THE CLASS
Under general supervision, an employee in this class assists in conducting a program to provide services to the members of a particular community. Responsibility is included for developing programs to provide services, and for assisting individuals in obtaining the services offered. The work involves considerable contact with the general public, and the incumbent is expected to exercise independent judgment and initiative in the performance of duties. This position differs from that of a Community Relations Assistant in that the Senior Neighborhood Aide develops programs to provide services to individual members of the community, while the Community Relations Assistant is primarily responsible for developing programs to provide services to community agencies and organizations. Supervision may be exercised over Neighborhood Aides. The work is performed under the general supervision of an assigned administrative supervisor and is reviewed through conferences and consultations. Does related work as required.
TYPICAL WORK ACTIVITIES
Plans, develops and organizes a program to provide services to community residents;
May supervise and coordinate the activities of Neighborhood Aides responsible for the delivery of services to community residents;
Develops a plan to publicize the services offered by the agency;
Acts as a liaison between the agency and the community residents;
Interviews residents and assists them in obtaining the agency's services;
Prepares a variety of reports regarding the services offered and their utilization;
Compiles a manual of the services available to the community;
May coordinate the activities of volunteers engaged in the delivery of auxiliary services.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the services available to communities; good knowledge of effective supervisory techniques; good knowledge of the problems and service needs of the community; skill in conducting interviews; ability to establish and maintain effective working relationships with community residents and co-workers; ability to communicate with and explain agency services and policies to people of varied ages and educational and socioeconomic levels; ability to analyze and organize data and to prepare a variety of reports; ability to express oneself clearly and concisely, both orally and in writing; ability to supervise the activities of employees and volunteers in a manner conducive to full performance and high morale; good judgment; tact; courtesy; initiative; physical condition commensurate with the demands of the position.
a) Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's Degree; or,
b) Graduation from a standard senior high school or possession of a high school equivalency diploma, and four (4) years of experience in public administration including responsibility for program administration, or in the performance of community or social service work; or,
c) An equivalent combination of education and experience as defined by the limits of (a) and (b).
NECESSARY SPECIAL REQUIREMENT
Depending upon the nature of the position under consideration, employees at the time of appointment and during employment in this title may be required to possess a valid license to operate a motor vehicle in New York State.