COMMUNITY RELATIONS ASSISTANT 3708
DISTINGUISHING FEATURES OF THE CLASS
Under direct supervision, an employee in this class assists in the
development and implementation of a community relations program for a municipal
department. The incumbent assists in
conducting a program to publicize the services of a municipal department and to
involve community agencies and groups in an effort to provide more effective
services to the public. The work involves
considerable contact with representatives of other agencies, community
organizations and the general public.
The incumbent receives close supervision and guidance from an
administrative or professional supervisor, while learning the operations and goals
of the program. Once experience is gained,
the incumbent would be expected to exercise independent judgment and initiative
in carrying out assigned duties.
Performance is subject to review through frequent consultation,
conferences and written reports. Does
related work as required.
TYPICAL WORK ACTIVITIES
Contacts other
departments, private agencies and community organizations to explain the
services provided by the department and to obtain information on related
programs offered by these groups;
Attends meetings with
representatives of community organizations to discuss problems in providing
needed services to the community;
Performs research to
develop information on resources available to the community and to identify
areas where resources are lacking;
Receives and
investigates complaints from the general public concerning activities of the
department;
Assists in the
preparation of publicity material concerning departmental activities;
Compiles information on
available community services into manuals or other forms of information retrieval
for use in making referrals;
May coordinate the
activities of volunteers engaged in outreach work or the delivery of auxiliary
services.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS
Ability to establish effective working relationships with
representatives of other departments, private agencies, community groups and
the general public; ability to communicate with and explain agency services and
policies to people of varied ages and educational and socio-economic levels;
ability to learn the programs and services offered by the department; ability
to plan innovative and effective approaches to the community relations problems
of a public service organization; ability to analyze and organize data, and to
prepare reports; ability to express oneself clearly and concisely, both orally
and in writing; physical condition commensurate with the demands of the
position.
OPEN COMPETITIVE
Either:
a) Graduation from a
b) Graduation from a
standard senior high school or possession of a high school equivalency diploma,
and four (4) years of technical experience in a program which provided services
for particular human needs such as: education (elementary or high school),
youth services, drug and alcohol services, social work or counseling; or,
c) An equivalent
combination of education and experience as defined by the limits of a) and b).
R08/03/09
Competitive