SENIOR VETERANS SERVICE OFFICER 3771

DISTINGUISHING FEATURES OF THE CLASS

Under general supervision, an employee in this class maintains general supervision over a small technical and clerical staff in the Suffolk County Veterans Service Agency. The employee also participates in delivering Agency services to veterans and their families, and assumes responsibility for developing and maintaining good community relations. These duties require the exercise of independent initiative and judgment, especially in the interpretation of laws, rules and regulations, and in taking responsibility for the performance of staff members in the area of veterans affairs. Work is reviewed by an administrator through observation and periodic reports. Does related work as required.

TYPICAL WORK ACTIVITIES

Supervises and participates in the daily activities and functions of the Veterans Service Agency;

Schedules professional staff members to visit the homes of disabled veterans and their dependents who are unable to travel to the Agency;

Receives and evaluates reports from professional staff upon completion of assignments and on assignments requiring further action;

Conducts research on the validity of claims submitted in appeals to the Veterans Administration.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of Federal, State and local legislation governing veterans' benefits; ability to plan and supervise the work of a clerical and professional staff in a manner conducive to full performance and high morale; ability to develop and implement effective office and field work procedures; ability to establish and maintain effective working relations with veterans, their dependents, civic groups and the public; ability to express oneself clearly and concisely, orally and in writing; good judgment; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

Graduation from standard senior high school or possession of a high school equivalency diploma, and accreditation from the Department of Veterans Affairs as a Veterans Service Organization Representative, and either:

(a) Two (2) years of experience in a position that involves substantial public contact, and two (2) years of experience as a Veterans Service Organization Representative, directly assisting veterans with the filing of veterans’ benefits; or,

(b) Two (2) years of military experience and attainment of pay grade E-04, O-01, or W-01, and two (2) years of experience as a Veterans Service Organization Representative, directly assisting veterans with the filing of claims for veterans’ benefits ; or,

(c) Two (2) years of experience as a Veterans Service Officer.

NOTE: Additional education from a college with federally-authorized accreditation or registration by NY State will be substituted for military experience, or experience in a position that involves substantial public contact, on a year-for-year basis up to two (2) years.

NECESSARY SPECIAL REQUIREMENT

Candidate must be a veteran.

At the time of appointment and during employment in this title, employees must possess a valid license to operate a motor vehicle in New York State.

Candidates must maintain accreditation from the Department of Veterans Affairs as a Veteran’s Service Organization Representative throughout employment in this position.   

R 1/1/2018

SUFFOLK COUNTY

Pending (Non-Competitive)