VETERANS SERVICE AIDE 3772

DISTINGUISHING FEATURES OF THE CLASS

The Veterans Service Aide assists Veterans Service Officers and/or Senior Veterans Service Officers in providing technical assistance to veterans in the filing of claims for a wide variety of veterans’ benefits.

A significant part of the work is the development of good public relations and understanding of veterans' affairs with various civic groups and the general public. Work is performed within the scope of established laws, rules, and regulations pertaining to veterans' benefits, and the employee is expected to use initiative and judgment in interpreting these rules and regulations. Does related work as required.

TYPICAL WORK ACTIVITIES

Assists Veterans Service Officers and/or Senior Veterans Service Officers in preparing and processing claims, applications, and appeals for pension, compensation, medical treatment and other war service benefits; assists in procuring documentation required for validation of claims; assists in following up on claims to assure prompt action;

Prepares tax exemption applications and ensures that documents are properly signed and notarized for processing;

Accompanies and assists Veterans Service Officers and/or Senior Veterans Service Officers in making field calls on veterans who are unable to visit service agency office to assist them in obtaining benefits;

Transports veterans to hospitals and other locations which provide veterans’ benefits.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of business English, spelling, and arithmetic; some knowledge of Federal, State, and local legislation governing veterans’ benefits; ability to exercise good judgment in counseling and in assisting in the solution of veterans’ problems; ability to interpret various Federal, State, and County laws relative to veterans’ affairs; ability to establish and maintain effective working relationships with veterans, their dependents, civic groups, and the general public; ability to express oneself clearly and concisely, both orally and in writing.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a high school equivalency diploma and either:

(a) Two (2) years of experience in a position that involves substantial public contact; or

(b) Two (2) years of military experience, and attainment of pay-grade E-4, O-1, or W-1.

NOTE: Additional education from a college with federally-authorized accreditation or registration by NY State will be substituted for experience on a year-for-year basis up to one (1) year.

NECESSARY SPECIAL REQUIREMENT

Candidate must be a veteran.

At the time of employment and during employment in this title, employees must possess a valid license to operate a motor vehicle in New York State.

1/1/18

SUFFOLK COUNTY

Pending (Non-Competitive)