INVESTIGATIONS MANAGER 5216

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs highly responsible work in the administration of the Licensing Investigations Bureau in the Suffolk County Labor, Licensing and Consumer Affairs Department. The incumbent establishes policy and procedures related to the investigation of potential violations of Suffolk County occupational licensing laws, labor and consumer laws, and, defective work in licensed trades. Responsibilities include directing, coordinating and supervising the work of the investigations staff within the Licensing Investigations Bureau. Emphasis is on the high level of administrative responsibilities and the use of independent judgment and initiative. Work is performed under the general direction of the Chief Deputy Commissioner of Labor, Licensing and Consumer Affairs through conferences and written reports. Does related work as required.

TYPICAL WORK ACTIVITIES

Supervises Consumer Affairs Investigators, Investigations Assistants and clerical staff in the Licensing investigations Bureau;

Establishes investigative priorities and oversees investigations to resolve complaints regarding deceptive trade practices, defective work in licensed trades, non-compliance with consumer or labor laws, or potential violation of any federal, state, or county law enforced by the Licensing Investigations Bureau;

Reviews reports and findings of the investigations conducted;

Attempts to mediate and resolve consumer complaints related to licensing;

Researches local laws, statutes, decisions and rulings pertaining to deceptive trade practices and current trade standards and their regulation;

Recommends disposition of cases according to specified regulations;

Prepares reports of complaint investigations and their results;

Refers cases of violation that are in dispute to the Department’s Hearing Officer;

Testifies as an expert at hearings when needed;

May represent the department to various organizations throughout Suffolk County.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of the applicable local laws, statutes, decisions and rulings pertaining to labor and consumer laws, deceptive trade practices and licensing; comprehensive knowledge of the principles and methods involved in investigative field work; ability to ascertain facts through inspection, interview and observation; ability to interpret contracts and consumer law; ability to conduct research; the ability to prepare clear, accurate and comprehensive reports; ability to establish and maintain effective working relationships with co-workers and the general public; ability to express oneself clearly and concisely, both orally and in writing; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a college with federally-authorized accreditation or registration by NY State with a Bachelor's Degree, and 8 years of administrative experience in a public agency that includes responsibility for monitoring and ensuring business sector compliance with federal, state, and local laws and regulations, at least four (4) years of which must have been in a supervisory capacity.

PROMOTIONAL

Two (2) years of permanent competitive status as a Consumer Affairs Specialist III.

NECESSARY SPECIAL REQUIREMENT

At the time of appointment and during employment in this title, employees will be required to possess a valid license to operate a motor vehicle in New York State.

R 01/18/17

SUFFOLK COUNTY

Competitive