DIRECTOR
OF CITIZEN AFFAIRS 5218
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class directs the operation of the County Executive's Office of Citizen Affairs, which is responsible for receiving complaints and investigating unfair or deceptive practices against consumers. The incumbent exercises a considerable amount of independence in judgment and action. Supervision is maintained over a staff of technical and clerical personnel. Work is subject to administrative review through conferences and written reports. Does related work as required.
TYPICAL WORK ACTIVITIES
Plans,
organizes and directs the activities of technical and clerical personnel
engaged in the compilation, analysis and interpretation of data relating to
unfair or deceptive practices against consumers;
Makes recommendations
pertaining to the administrative direction and the overall policies of the
division;
Assists and supervises
personnel in the investigation, disclosure and prosecution, if necessary, of
persons or groups responsible for unfair or deceptive practices against
consumers;
Develops programs of
consumer education and information in order to promote public understanding and
cooperation with the objectives of the citizen affairs program;
Represents the interests
of consumers before federal, state and local administrative and regulatory
agencies;
Helps to promote public
responsibility on the part of local business and industry by encouraging a high
standard of honesty and fair practice in the production, promotion and sale of
consumer goods and services through public awareness programs;
Reviews reports of
investigations from in order to recommend new legislation, regulations and
division policy;
Oversees the preparation
of written reports on the activities, investigations and recommendations of the
Office of Citizen Affairs;
Establishes facilities
for the voluntary mediation of consumer disputes arising out of transactions
that take place in Suffolk County.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS
Thorough
knowledge of the applicable statutes, court decisions and administrative
rulings pertaining to consumer fraud and unfair practices; thorough knowledge
of public administrative practices and procedures; thorough knowledge of the
principles, practices, methods and procedures which assure and promote consumer
protection; ability to establish and maintain effective working relationships
with co-workers and the general public and all groups concerned with the
objectives and activities of the Office of Citizen Affairs; ability to plan,
coordinate and supervise the work of personnel in a manner conducive to full performance
and high morale; ability to prepare clear, accurate and comprehensive reports;
ability to express oneself clearly and concisely, both orally and in writing;
physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
OPEN
COMPETITIVE
Graduation
from a New York State or Regionally accredited college or university with a
Bachelor's Degree, and four (4) years of administrative experience in an agency
dealing with consumer disputes, two (2) years of which must have included
responsibility for making policy decisions.
4/28/92
SUFFOLK COUNTY
Competitive
RR1/23/03