CHILD SUPPORT SPECIALIST TRAINEE (SPANISH SPEAKING)-HELP PROGRAM 9004

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs entry-level work in conducting investigations and collecting child support payments from individuals legally responsible for the support of dependents. Trainees receive on-the-job training while performing duties of a limited but increasingly responsible nature. The incumbent assists in performing investigations to locate individuals so that support and paternity orders may be established and payments may be obtained through voluntary agreements or court orders. Duties require proficiency in both the Spanish and English languages. The incumbent works closely with higher-level Child Support Specialists, and work is subject to review through consultation and examination of work performed. Does related work as required.

TYPICAL WORK ACTIVITIES

Attends on-the-job and more formalized training sessions;

Studies literature and other materials to acquire essential knowledge of the field;

Assists in obtaining information such as debtor's residence, family records and financial status from a variety of sources;

Reviews records of delinquent accounts and follows up through telephone and personal contact with friends, relatives, informers, neighbors, associates and various governmental agencies in an effort to locate individuals with delinquent accounts;

Interviews unwed mothers to assist in determining the feasibility of pursuing court action to establish paternity;

Makes referrals for appropriate legal action to establish accounts and when accounts are uncollectible;

Compiles and furnishes required information for related agencies and for court action;

Monitors child support payments pursuant to court orders or voluntary agreements;

Maintains continuous files and prepares appropriate reports.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Working knowledge of the principles, practices and methods of child support investigation and collection; skill in interviewing techniques; ability to acquire knowledge of Family Court and/or other laws and regulations as they affect child support investigation and collection; ability to gather and analyze facts and to arrive at sound conclusions; ability to establish and maintain effective working relationships with a variety of individuals and agencies; ability to obtain information from individuals who may be uncooperative or hostile; ability to maintain records and prepare reports; good judgment; tact; initiative; courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Completion of sixty (60) credits from a college with federally-authorized accreditation or registration by NY State.

NECESSARY SPECIAL REQUIREMENTS

1. Candidates must be bondable.

2. Within one (1) year of appointment, employees must obtain a NYS Notary Public License. The license must be maintained throughout employment in this title.

3. At the time of appointment and during employment in this title, employees must possess a valid license to operate a motor vehicle in New York State.

4. There will be a qualifying Spanish language examination.

R12/8/00

SUFFOLK COUNTY

Non-Competitive

Review 07/23/15