DIRECTOR OF PERFORMANCE MANAGEMENT 9680

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class oversees the development, implementation and management of the continuous improvement initiative for Suffolk County. Responsibility is included for performing supervisory and administrative work in engaging department heads and staff in identifying opportunities for improvement. Supervision is exercised over a staff responsible for collecting and analyzing departmental performance data. Work is performed within established policies, however assignments are performed with considerable independence, requiring the exercise of discretion, sound judgment and initiative. Does related work as required.

TYPICAL WORK ACTIVITIES

Develops and implements new processes to improve productivity, safety, service quality and delivery through the use of performance data;

Oversees and trains individual department and interdepartmental planning and leadership teams;

Presents recommendations and status updates on continuous improvement efforts and departmental action plans;

Provides training and mentoring of leadership staff with the intention of training the trainers;

Reviews, monitors and analyzes actual performance versus targeted and period performance;

Reports performance issues to senior management to enable necessary adjustments to ensure optimum service delivery;

Manages the implementation and maintenance of the County’s Performance Measurement System including liaison between the software vendor, users, and the Department of Information Technology.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of the principles, practices and techniques of public administration, public finance and modern office management; comprehensive knowledge of modern techniques and tools for process improvement; comprehensive knowledge of the methods and techniques employed in performing managerial studies and conducting research projects; comprehensive knowledge of statistical analysis; thorough knowledge of the application of information processing systems and methods to administrative procedures; thorough knowledge of local, state and federal laws which pertain to management organization, planning and implementation; ability to direct studies of government operations and administrative research; ability to systematically analyze facts and to exercise sound judgment in initiating improved methods of operation; ability to establish effective working relationships with public officials and administrators; ability to supervise the work of a staff in a manner conducive to full performance and high morale; ability to express oneself clearly and concisely, both orally and in writing; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

OPEN COMPETITIVE

Graduation from a college with federally authorized accreditation or registration by NY State with a Bachelor’s Degree in Public Administration, Business Administration or Economics and nine (9) years of administrative experience including analysis of programs, research, management and finance, at least four (4) of which have involved performance review of governmental operations.

R 07/18/16

SUFFOLK COUNTY

Competitive

Review 1/15/20